Avaya 15-601063 manual Outcalling

4.13.2 Outcalling

The Outcalling feature is only available when using Voicemail Pro 4.0+ in Intuity mode.

Voicemail Pro can be configured to send notification that a new message has been received in a user's mailbox. It will call a specified number and when answered, will prompt the user "This is IP Office. <your name>, you have new messages. To access your messages, please enter your extension number and press hash. To avoid further notification of these messages, press * #". If any other action is taken then the outcalling notification attempt is treated as unanswered.

Channel Restrictions

∙The Voicemail Pro server has restrictions on the number of channels it can use for different services. The limits are separate for each of the services. When a limit is reached further calls are delayed until one of the existing calls is completed. Refer also to Voicemail Channel Reservation 103 .

∙Outcalling can use up to 5 channels at any time.

∙Conference center invitation calls can use up to 5 channels at any time.

∙Callback calls can use up to 2 channels at any time.

∙Alarm calls can use up to 2 channels at an time.

∙For IP Office 4.2+, users with Phone Manager Pro 4.2+ can configure their outcalling through Phone Manager's graphical interface rather than having to use the mailbox voice prompts.

Retries

If an outcalling notification attempt is not answered, the voicemail server can make another attempt. The number of retries, up to 10, and the delay after a failed notification attempt can use either system default or the users own defined settings.

Destinations

The mailbox user can define up to 5 destination numbers to be used with outcalling. The destinations must include any external dialing prefixes required for the IP Office system. For each destination a ring time can also be defined (default 15 seconds) after which the voicemail server disconnects the call.

∙Desk.

∙Home.

∙Mobile.

∙Delegate (called Secretary in some locales.

∙Other.

Escalation List

The user can choose to use an escalation list, which combines several of their destinations into a sequence that will be tried as part of a single outcalling notification attempt. Up to 9 destinations can be included in the list and the same destination can be used more than once. Use of the escalation list counts as a single outcalling notification attempt.

∙For Voicemail Pro 4.2+, users using Phone Manager 4.2+ can specify a delay to be used between the call to each destination in their escalation list.

Configuration Methods

∙System Settings

The Voicemail Pro can be configured with a set of default times for when outcalling is used, the number of retries for outcalling notification and the interval after a failed notification attempt before the next retry. For more information, see Setting the Outcalling Preferences 113 .

∙User Mailbox Settings

Mailbox owners can configure their outcalling options using their telephone, for example, entering the destination telephone numbers. Details on how to configure outcalling for individuals can be found in the Intuity Mailbox guide.

∙Phone Manager Control

For Voicemail Pro 4.2+, users with Phone Manager 4.2+ can configure their own outcalling settings using Phone Manager. This includes setting their own number of retries and the interval before any subsequent retry. When using an escalation list, this interface also allows the user to set a delay to be used between each number in the escalation list.

Voicemail Pro	Page 196
IP Office	15-601063 Issue 20l (03 March 2009)