9. Appendix

9.1 Installing IMS

Integrated Messaging Service (IMS) is an addition component to Voicemail Pro. It allows users to deal with voicemail messages through their normal email interface (Microsoft Outlook or Exchange). Voicemail messages can still be handled conventionally using just the telephone.

With IMS, voicemail messages are presented with a special icon in the user's email inbox. When a voicemail is opened, a special form appears which enables the user to play back the message on their telephone. The voicemail message itself remains on the voicemail server.

When a voicemail is read, forwarded or deleted, either from the email or by using the phone, its status is reflected in both the mailbox and the email inbox.

Playing Messages Through the PC

Normally IMS plays the voicemail messages through the PC user's telephone. IMS can be set up to send the voicemail messages as wav files which are played using the PC's sound capabilities. However, this creates a heavy load on the network and servers and so is not recommended. Typically, one minute of speech requires the transfer of a 1MB file across the network.

Required Network and Exchange Server Knowledge

Installation of IMS requires access to the customer's Exchange server and to other critical components of their network. The installation should be performed only by an installer with good knowledge of Exchange Server and Microsoft network setup. The installation should also be performed only in conjunction with the customer's network manager.

Voicemail Pro

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15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 manual Installing IMS, ∙ Playing Messages Through the PC, ∙ Required Network and Exchange Server Knowledge