Avaya 15-601063 manual Configuring Message Waiting Indication, ∙ 4400 Series Phones

4.7.2 Configuring Message Waiting Indication

By default no message waiting indication (MWI) is provided for hunt groups. If required indication can be enabled for specific users including users who do not belong to the hunt group. If the user is not a member of the hunt group, a voicemail code is also required. This is entered in the Voicemail Code field on the Hunt Group > Voicemail tab in the IP Office's configuration. Alternatively the user can be made a member or the group but have their membership set to disabled. This allows them to access the group mailbox without receiving group calls.

Depending on the type of telephone phone or IP Office application they are using, users who receive hunt group message waiting indication can choose any of the following methods to collect messages.

∙Phone Manager

If Phone Manager is used, the group name and number of new messages is displayed in the Messages tab. Users click the Messages tab to access the group mailbox.

∙4400 Series Phones

On phones with a Menu button, press Menu Menu Msgs Voice. The group name is shown along with the number of new messages. Press the display button to access the group mailbox.

∙Voicemail Ringback

If a user has voicemail ringback enabled, ringback will occur for new group messages as well as new personal messages. Ringback for personal messages takes place before any ringback for new group messages.

This method of configuring hunt group message waiting indication allows individuals, including users who are not members of the group, to receive hunt group message waiting indication.

To configure message waiting indication:

1.Open IP Office Manager.

2.In the Navigation pane, click User and select the individual user.

3.View the Source Numbers tab.

4.Click Add.

5.In the Source Number field, enter H followed by the hunt group name. For example, to receive message waiting indication from a hunt group called Main, enter HMain.

6.Click OK.

7.Click to merge the configuration change back to the IP Office.

Voicemail Pro	Page 158
IP Office	15-601063 Issue 20l (03 March 2009)