Voicemail Pro Page 121
15-601063 Issue 20l (03 March 2009)IP Office
Configuring Voicemail Pro: Voicemail Pro Preferences
3.3 Fax Server Configuration
With an IP Office system, fax machines and servers can process fax messages in a number of ways.
·Fax calls can be handled without the use of Voicemail Pro
In IP Office a fax machine can be set up to direct faxes to individual extensions or hunt groups. Faxes can be directed
to the fax machines or servers based on the DDI or DID numbers of the incoming calls. For more information, see the
IP Office Manager help and guide.
·Fax calls detected by Voicemail Pro
When a fax message is left in a voicemail mailbox, Voicemail Pro can detect that the call is a fax call, and redirect the
call to a fax machine or fax server to receive the fax. The incoming call can be routed to a system fax number or, in
Intuity Mode, a fax number that the mailbox owner has specified.
·Fax calls can be sent to a system-wide fax number
If Voicemail Pro detects a fax tone, it passes the call to the number that is set as the system fax number. This number
can be an analog extension that is connected to a fax board in the fax server. For information about configuring an
analog extension, see Configuring an Analog Extension Number for Fax Use .
·Fax calls can be sent to a user defined mailbox number
If Voicemail Pro detects that the incoming call is a fax and if a system fax number has been specified, Voicemail Pro
checks to determine whether the target destination is a user defined fax number. If it is, the system fax number is
overridden and the incoming call is redirected to the user defined fax number.
If no user defined fax number has been set, the fax is sent to the system fax number. When a system fax number is
set, any fax calls that are received in user or hunt group mailboxes are directed to this number. This applies to both
IP Office and Intuity Mailboxes. For more information, see Setting the Voicemail Pro System Fax Number .
Intuity mailbox owners have options available through their telephone handset so that they can forward a fax to a
preferred fax machine or send a fax to a printer. Intuity mailbox owners can find out how to set a mailbox fax
number in the IP Office Intuity Mailbox User Guide.
If a fax system, such as a C3000, requires prefix addressing the system fax number is not used. Instead a prefix is
specified so that a fax message can be identified and forwarded to the extension number of the intended recipient.
For example if a prefix of 54 is being used, a fax message for extension 201 would have the prefix of 54
automatically added so that the complete number would become 54201. The fax server then removes the system
prefix and uses the extension number to determine the target destination for the fax. For more information, see
Setting the Voicemail Pro System Fax Number .
·Fax calls can be redirected using a call flow Menu action instead of a system fax number
If a system fax number is not set up, a menu action can be used instead. The F character can be used as one of the
touch tone choices of a Menu action to specify the actions that should be applied to fax calls. For more information,
see Routing Fax Calls Using a Menu Action .
·Important
By default, Voicemail Pro fax detection is disabled. To enable fax detection, you must define a system fax number. For
more information, see Setting the Voicemail Pro System Fax Number .
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