Avaya 15-601063 manual Call Recording Warning, Advice of Call Recording Message

Administration: Recording Calls

4.8.1 Call Recording Warning

In many locations, it is a local or national requirement to warn those involved in a call that they are being recorded. One method for doing this is to enable the Advice of Call Recording (AOCR) message provided by the Voicemail Pro server.

∙The 'advice of recording' will always be played if the Advice of Call Recording message is enabled.

∙It can not be guaranteed that a caller will hear an 'advice of recording' announcement when the call is using analogue trunks. Analogue trunks do not support call status signalling so the 'advice of recording' announcement is played as soon as the trunk is seized even if the call is ringing and has not been answered.

∙The Play Advice on Call Recording option is on by default.

The Advice of Call Recording Message

This message is provided in the file aor_00.wav. For each language installed on the Voicemail Pro server, a copy is located in the sub-folders of c:\Program Files\Avaya\IP Office\Voicemail Server\WAVS.

To switch the recording warning on or off:

1.From the Voicemail Pro Client, click or select Administration > Preferences > General.

2.Click Play Advice on Call Recording to switch this option on (checked) or off (unchecked).

3.Click OK.

4.Click Save & Make Live.

To hide the auto record indication

In addition to the audible advice of call recording prompt , some Avaya terminals display REC to show that the call is being recorded. The display can be suppressed.

1.Open IP Office Manager and load the configuration from IP Office.

2.In the Navigation pane, click System.

3.In the System Configuration window, click the System tab.

4.Check Hide auto recording. The terminal display REC will be suppressed.

5.Save the configuration back to the IP Office system.

Voicemail Pro	Page 169
IP Office	15-601063 Issue 20l (03 March 2009)