Avaya 15-601063 manual Campaign Identification, Granting Access to a Campaign

Voicemail Pro Examples: Campaigns

8.4.4 Campaign Identification

The Campaign Identification window of the Campaign Wizard is used to set a park location for the campaign and to name the campaign.

∙Where should this Campaign be parked

Enter a park slot number for the campaign. This number can be programmed under a DSS key. That key can then be used by agents to access the campaign. If the DSS key also incorporates a BLF lamp, that lamp is lit when new campaign messages are left.

∙The name of the Campaign is Enter a name for the campaign.

8.4.5Granting Access to a Campaign

A campaign can be accessed by:

∙Using the Campaign Action

The Campaign action is used to route calls into a campaign after those calls have been routed to an appropriate start point on the voicemail server. The action's properties set whether the call is treated as a caller to the campaign or an agent processing the campaign messages. For more information, see Campaign Action 249 .

∙Using the Park Slot number 356

Through a Web Browser. For more information, see Using the Web Campaign

357.

When an agent accesses the messages waiting in a campaign using either if the first two methods, they have a number of telephone controls available.

1

2

3

4

Go to the start of the call.

Rewind.

Stop processing the message.

Mark call as processed and delete.

5

Mark call as processed and save.

7

Previous response.

8

Start of response.

9

Next response.

0

Pause.

#

Fast forward.

*

Rewind.

Voicemail Pro	Page 355
IP Office	15-601063 Issue 20l (03 March 2009)