8.4 Campaigns

A campaign is a series of questions and answers. Callers to a campaign hear the questions and give their responses, either by speaking or using the telephone keypad.

Call processing agents can access a campaign to hear caller answers which they can then transcribe into a database or other records. For more information, see Granting Access to a Campaign 355 .

The directory in which campaign files should be stored is specified in the system preferences directory tab. For more information, see Setting the Location of Voicemail System Folders 109 .

A Web Campaign Component is installed as part of a typical Voicemail Pro installation. If the Web Campaign was not installed it can be added by doing a custom installation. For more information, see Installing Typical Voicemail Pro Server and Client 31 or Installing Custom Voicemail Pro Server and Client 34.

Voicemail Pro

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IP Office

15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 manual Campaigns