Avaya 15-601063 manual Creating a Matching Short Code, Using the Module

Creating a Matching Short Code

A short code was needed that could be used to route callers to the SelfSelect module.

1.Start IP Office Manager and receive the configuration.

2.A new system short code was added so that it would be available to all callers. The short code *80 was set up as shown in the table.

Field	Contains...
Code	*80
Feature	Voicemail Collect
Telephone Number	"#SelfSelect"
Line Group Id	0
Locale	[Leave blank]
Force Account Code	[Leave blank]

3.The entry “#SelfSelect” indicates the name of the Voicemail start point for the call, in this case the VoicemailProSelfSelect module

4.For a module start point the # is optional. Using it provides a short period of ringing before the module actions start. This is useful if manually transferring a caller as otherwise they may miss the start of the module's entry prompts.

5.The new configuration was merged.

6.At any extension the routing can be tested by dialing *80. We can then wait to be transferred to reception or dial the extension or group that we want.

Using the Module

The short code *80 can now be assigned or the path VM:SelfSelect to whichever method the user wants to transfer callers to the voicemail service.

A further suggestion is to provide a system short code to deal with callers who dial an invalid extension number. For our example, a short code 2??/./"SelfSelect"/VoicemailCollect would reroute such callers back to the SelfSelect module.

Voicemail Pro	Page 148
IP Office	15-601063 Issue 20l (03 March 2009)