Voicemail Pro Page 236
15-601063 Issue 20l (03 March 2009)IP Office
6.4.1 Generic
The Generic action can be used to play a prompt to the caller. It can also be used to enter custom commands for the
voicemail server. The maximum length for the string is 128 characters.
To add a Generic action:
1.Click the Basic Actions icon and select Generic. The Generic action only has a Next result.
Example of playing a prompt
Callers can be given an option to hear a specific message, for example details about the latest sales offer. The Entry
Prompts tab is used to record a message or select a pre-recorded message. A looped connection can be added to
continually repeat the recording. A connection would be from the result Next back to Generic, as shown in the example.
Voicemail Pro Variables
·Store a Variable Value: CP<nn>:<value>
Enter a value into one of the call parameter stores (CP0 to CP15). For example, CP0:$key stores the current value
of $key as $CP0 for the duration of the call within the call flow.
·Save a Value: Save:<value>
The Voicemail Pro system variable normally contains the value of the last saved result in the call flow. This generic
command can be used to replace that value with another. For example Save:$KEY or Save:1234.
Message Handling
·Forward a Message: FWD:<ext1>#<ext2>##
This option can be used with a generic action that is proceeded by an action that records a message such as a
Voice Question or Edit Play List action. It then forwards the message to another mailbox or mailboxes. Each
extension number should be followed by a # plus an additional # at the end of the string.
Twinning Control
·Enable Mobile Twinning: CFG:Set <ext> twinning_type Mobile
Used to set the user's twinning type as Mobile in the IP Office configuration. Enables mobile twinning if the user
has a mobile twinning number set in the configuration.
·Set the Mobile Twinning Destination: CFG:Set <ext> mobile_twinning_number $KEY
Used to set the user's mobile twinning number.
·Enable Internal Twinning: CFG:Set <ext> twinning_type Internal
Used to set the user's twinning type as Internal in the IP Office configuration. Enables internal twinning if the
user has a twinning handset number set in the configuration.
Absence Text
Absence text can be displayed to internal callers who call a user's extension. The text is displayed on their phone if
possible and in Phone Manager and SoftConsole. Have the display of absence text enabled does not change the routing of
calls.
·Select absent message: CFG:SET “<mailbox name or extension>” absent_msg 0
Select an absent message between 0 and 11. This does not enable the use of the absence message.
·0 = None.
·1 = On vacation until.
·2 = Will be back.
·3 = At lunch until.
·4 = Meeting until.
·5 = Please call.
·6 = Dont disturb until.
·7 = With visitors until.
·8 = With cust. til.
·9 = Back soon.
·10 = Back tomorrow.
·11 = Custom.
·Add absence text: CFG:SET “<mailbox name or extension>” absent_text “<text>”
The total length of an absence text message, including the standard message part selected above, is 128
characters. However the length displayed will depend on the device being used by callers.
·Set absent message on: CFG:SET “<mailbox name or extension>” absent_set 1
Enable the display of absence text to internal callers.