Swann H.264 Helpdesk / TechnicalSupport Details, English, Swann Technical Support, USA toll free

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English

Helpdesk / Technical Support Details

Swann Technical Support

All Countries E-mail: tech@swann.com

Telephone Helpdesk

USA toll free

1-800-627-2799

(Su, 2pm-10pm US PT) (M-Th, 6am-10pm US PT) (F 6am-2pm US PT)

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NEW ZEALAND toll free

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Contents English 4 or 8 Channel H.264 DVREnglish Before You Begin IMPORTANT SAFETY INSTRUCTIONSDEFAULT PASSWORD INFORMATION EnglishContents EnglishIntroduction ReferenceIntroduction The Basic SetupGetting the DVR Setup Stage 1. Connecting the DVR page 6 to pageInstallation Guidelines • Only install the DVR in a well ventilated space• Use only the supplied power adapter EnglishFront Panel of the DVR Connecting the DVREnglish The Rear Panel of the DVR EnglishConnection Diagram Connecting the DVREnglish Connecting Additional Devices Connecting the DVREnglish Default Password Information Basic DVR OperationBasic Setup The Remote ControlBasic Setup: General Basic Setup•Setting the Date, Time and your Time Zone Setting up a Dynamic DNS for remote accessBasic Setup: HDD & Networking Basic SetupNetwork Access EnglishBasic Setup: DDNS & Email Basic SetupEnable SSL or TLS: Enable EnglishBasic Setup: NTP & DST Basic SetupDST Configuration EnglishBasic Setup: Account Configuration & Completion Basic SetupAccount Configuration Finishing the Setup WizardBasic Setup: Installing MyDVR on PC Got a Mac?Basic Setup How to install MyDVRMyDVR: Logging In Default Password InformationBasic Setup If you’re accessing the DVR via the InternetMyDVR Interface Need more details?Basic Setup EnglishMyDVR: Local Configuration Playback Problems?Basic Setup EnglishMyDVR Configuration Overview Basic SetupDisplay: Channel Settings see page Recording: Advanced Config see pageBasic Setup Network: Advanced Config see page•NTP Setup see page •Email Setting see pageBasic Setup Alarm: Motion Detection see pageAlarm: Video Loss see page Alarm: Exception see pageBasic Setup EnglishDevice: PTZ see page System General see pageRemote Access From a Mobile Device Basic SetupEnglish Default Password Information Operating the DVR LocallyBasic Setup EnglishMenu Layout BasicSetupEnglish ShutdownAdvanced Configuration Advanced ConfigurationBy Default Advanced Configuration includeDisplay: Camera Advanced ConfigurationEnglish Display: Output Advanced ConfigurationEnglish Standard 4:3 - 1024 xRecording: Encode Advanced ConfigurationEnglish Recording: Option Advanced ConfigurationEnglish Recording: Schedule Advanced ConfigurationEnglish Important GuidelinesSearch: Playback Advanced Configurationusing at the time EnglishSearch: Backup Advanced ConfigurationTo backup footage The Backup File ListSearch: Event Search: Log SearchAdvanced Configuration EnglishThe Playback Interface Advanced ConfigurationEnglish Remember: Playback LimitationsNetwork: General Advanced ConfigurationEnglish Network: Advanced Advanced ConfigurationEnglish What port numbers should I use?Network: Advanced: DDNS Network: Advanced: NTPConfiguration EnglishNetwork: Advanced: IP Filter Network: Network StatusAdvanced Configuration EnglishNetwork: Advanced: Email Settings Advanced ConfigurationEnglish Gmail GoogleAlarm: Motion Advanced ConfigurationEnglish How Motion Detection WorksAlarm: Motion Detection Configuration Advanced ConfigurationEnglish To set the MOTION DETECTION AREAAlarm: Motion Detection Notes Advanced ConfigurationEnglish Motion Detection CompatibilityAlarm: Motion Detection - Action Alarm: Video LossAdvanced Configuration Alarm: Video LossAlarm: Exception Advanced ConfigurationEnglish Device: HDD Device: S.M.A.R.TAdvanced Configuration EnglishDevice: PTZ Advanced ConfigurationPTZ Settings Note for Remote Access and Mobile Device usersAdvanced Configuration EnglishPTZ Controls support this functionSystem: General Advanced ConfigurationEnglish System User Advanced ConfigurationEnglish System: System Information Advanced ConfigurationEnglish System: Maintenance Advanced ConfigurationTo export your settings •Choose Configuration: Import/ExportTroubleshooting EnglishReference Addendum: Third Party Hardware EnglishReference RoutersTechnical Specifications Get up to Date InformationEnglish ReferenceWarranty Information Warranty Terms & ConditionsEnglish ReferenceNotes EnglishEnglish Helpdesk / TechnicalSupport Details EnglishSwann Technical Support AllCountries E-mail:tech@swann.com

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