Troubleshooting Guide
SYMPTOM | POSSIBLE CAUSE | SOLUTION | ||
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Lamp or appliance | 1. | Circuit breaker is tripped or | 1. | Reset circuit breaker or replace |
does not come on. |
| turned off or fuse is blown. |
| fuse. |
| 2. | Switch on lamp or appliance | 2. | Verify switch on lamp or appliance |
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| is turned off. |
| is turned on. |
| 3. | Lamp or appliance is defec- | 3. | Test using different lamp or appli- |
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| tive. |
| ance. |
| 4. | Interrupted by another de- | 4. | Change channels on remote con- |
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| vice. |
| trol and receiver units. |
| 5. | Signals from remote control | 5. | Check for metal objects that could |
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| are being blocked, or remote |
| block the signal, or reposition the |
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| control is out of range. |
| remote control. |
| 6. | Weak battery in the remote | 6. | Check battery charge and replace |
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| control. |
| if necessary. |
| 7. | Dip switches on remote con- | 7. | Verify dip switch settings on remote |
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| trol and receiver units do not |
| control and receiver units are set |
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| match. |
| the same. |
| 8. | Receivers are too close to- | 8. | Increase distance between receiv- |
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| gether. |
| ers to 10 feet (minimum). |
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Lamp or appliance | 1. | Switching modes too quickly. | 1. | Wait 1 to 2 seconds before swiching |
does not turn off. |
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| modes. |
| 2. | Same as 5, 6, 7, and 8 above. | 2. | Same as 5, 6, 7, and 8 above. |
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Lamp or appliance | 1. | Short term power line failure. | 1. | Press OFF button on remote. |
comes on randomly. | 2. | Another device on the same | 2. | Change channels on remote con- |
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| channel. |
| trol and receiver units. |
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Technical Service
Please call
returning product to store.
If you experience a problem, follow this guide. You may also want to visit our Web site at: www. hzsupport.com. If the problem persists, call* for assistance at
HeathCo LLC
P.O. Box 90004, Bowling Green, KY
*If contacting Technical Service, please have the following information available: Model Number, Date of Purchase, and Place of Purchase.
No Service Parts Available for these Products
Regulatory Information
This device complies with Part 15 of the FCC Rules and
The user is cautioned that changes or modifications not expressly approved by the party responsible for regulatory compliance could void the user’s authority to operate the equipment.
WARNING: This product contains chemicals known to the State of California to cause cancer or birth defects, or other reproductive harm.