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| 13. Trouble Shooting |
13.1 Trouble Shooting
Before contacting your local service, please make sure following instructions. If the product does not work normally after completing the following trouble shooting, please contact your local product distributor or service centre.
1.No message is displayed on the front panel or product has no power.
-Check the main power cable and check that it is plugged into a suitable power outlet.
-Check whether the Power Switch is On.
2.No picture
-Make sure that the product is in Operation Mode.
-Make sure that the AV Cable is firmly connected to the TV.
-Make sure that Antenna line is correctly connected to the equipment.
-Make sure that Antenna Setting is correct.
-Check the brightness level of TV.
-Check the channel is on air.
3.Poor picture and sound quality
-Install the antenna in a place where there is no obstacle.
-Make sure there is no mobile phone or microwave oven near the equipment.
-Keep the product and the antenna cable for satellite far away from each other.
-Make sure the receiving level, and adjust antenna if the level is low. The receiving level can be influenced by weather.
Note: If the CS Antenna is covered with snow or the RF is weaken by heavy rain, sound and picture may temporarily be poor. However, these poor sound and picture quality because of weather conditions cannot be not accepted as a malfunction of equipment.
-Change satellite dish into bigger one if satellite dish is small.
-Replace LNB with the one with low noise factor if the noise factor is high.
-Replace LNB with new one if it is damaged or out of order.
4.No or poor sound
-Check the volume level of the TV and Receiver.
-Check the Mute status of the TV and product.
-Press the Audio button to change the Sound Track type.
5.Remote controller does not operate
-To control the equipment with the remote controller, the remote controller's top end should directly point towards the receiving part of receiver's remote controller.
-Check the battery of Remote controller.
6.Reservation is unavailable
-Check whether it it not overlapped with other reservation.
-Check whether the power switch is off.
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GB 72
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