Humax Customer Support for Satellite TV Systems

Page 78

16. Service and Support

Call Center

Humax Middle East Call Center (Dubai, UAE)

Tel: +971 (0)4 359 2323 (Open: 9:00 - 20:00 / close on Friday)

E-mail: callcenterME@humaxdigital.com

Open: Local Time in Dubai (GMT+4)

9:00 - 20:00 (Saturday - Thursday, close on Friday) Support Language: English/Arabic

Humax Hotline (Germany)

Germany: 01805 778 870 (€ 0,12/Min)

Other Countries: + 49 1805 778 870 (€ 0,12/Min+ International Call Charge)

Open: Local Time in Germany (GMT+1) 8:00 - 20:00 (Monday - Friday) 8:00 - 18:00 (Saturday)

Support Language: Deutsch/English

Humax BTCI Hotline (Premiere Model)

Germany: 01805-778900 (€ 0,12/Min)

Austria: 0900-900633 (€ 0,33/Min)

For hardware repair, please refer to support website. (Homepage or HCSA)

GB 78

Image 78

Contents Warranty TrademarksPage Safety and Warning Safety Instructions and PrecautionsLocation Safety and WarningReplacement of Parts LIGHTNING, STORM, or not in USEContents Setting Preferences GB36 Installation GB45Before Using the Receiver Package ContentsBatteries Remote Control Unit Standby LED TV LEDRadio LED VCR Scart LNBTV Scart Audio L/RRemote Control TV/RADIO SourceStandby Numerical 0~9 ButtonsConnecting TV and VCR SetupConnecting the Antenna Connecting Hi-Fi systemPowering On Antenna Setting Installation WizardArea Setting LanguageSet up 22kHz Tone Set the LNB Frequency valueInstallation Wizard Time SettingAutomatic Search Basic Operation Switching ChannelVolume Control Motion StillProgram Information i-plate Basic OperationChange a Audio Language General InformationDetail Programme Information Option List Add a channel to favourite groupLock/Unlock a Channel Delete a ChannelChannel Information Radio Displaying and Switching Channel ListChannel List FavouriteChanging Channel List Group Edit ChannelsSelect a Channel Group Delete ChannelsGroup Channel List Lock/Unlock ChannelsMove Channels Edit Favourite Channels Rename a ChannelSelect/Unselect All Channels Select Favourite Group using Add/Remove favourite channelsRename a favourite channel list Additional FeaturesMove favourite channels Change between TV and Radio channel listSelect a favourite channel list Channel Change ModeSelect All Channels or Within Current Channel List using Sort a channel listProgramme Guide Viewing Programme Guide InformationViewing Guide Information by Groups Viewing Programme Information Using Time Bar Programme GuideReserving Reserving a Watching Finding a Programme Viewing Reserved Programme Editing Reserved ProgrammeAdding Reservation Setting Preferences Setting CensorshipParental Control Setting Allow Watch Time View AllProgrammes are blocked under the age Select Menu/Audio/Subtitle Language using the button Language SettingChange Password Menu/Audio/Subtitle LanguageVariable Subtitle DisplaySubtitle Font Fixed Font Uses the fixed Subtitle FontPower On Control Setting PreferencesSetting Current Time Power Off ControlSchedule A/V ControlTV Standard Screen RatioDisplay Format PALUHF Miscellaneous SettingsNtsc Mode Audio OutputOSD Transparency Disable Fully opaque screen 25, 50Plate Display Time Option in Channel ListInstallation SatelliteSelect one value from Universal ,9750,10600, 5150 Satellite AlternativeLNB Frequency MHz 22kHz ToneDiSEqC Input LNB VoltageHigh Search Type Channel Type SearchInstallation Manual SearchSatellite Select FEC Forward Error Correction option and press Network SearchChannel Type Other SearchSearch Type SearchAdvanced Search PCR PIDSmatv Search Select one from Disable/Auto/Horizontal/Vertical and pressSymbol Rate FrequencyMultiple Manual Search FECMotor Antenna Edit TP ListSelect Edit TP List from Multiple Manual Search, and press Motor Type UsalsSelect Edit Satellite Data from Motor Antenna Menu using Edit Satellite DataMotor Setting Select Motor Setting from Motor Antenna usingSelect Go to Stored Position using Select Store Current Position usingEnable Installer MenuMotor Limit Setting East WestReset Position Default Setting Software Upgrade OTA Over the AirIf new software is found when powering on If updating software from MenuSoftware Upgrade If using Automatic UpdateSelect Automatic from Software Update Menu screen using Manual Update Enter Polarisation valueSelect FEC value S/W Upgrade from PC Signal Detection System InformationStatus Games Menu Map Trouble Shooting Trouble ShootingError Message Error message Possible causes What to doSpecification Tuner & ChannelMemory Glossary Web site and e-mail Service and SupportHcsa Humax Customer Service Area HomepageHumax Hotline Germany Call CenterHumax Middle East Call Center Dubai, UAE Humax Btci Hotline Premiere Model