Dish Network 922 SlingLoaded, 176779 manual 078

Page 14

Getting More Help

Troubleshooting

 

 

 

 

 

 

Message

Possible Reason(s)

What to Do

 

 

Number

 

 

 

 

 

 

 

 

 

 

 

 

 

If your setup includes a multi-dish switch, then

 

 

 

You may have tried to close an

run the Check Switch test, as follows:

 

 

 

1. Press MENU on your remote control or the

 

 

059

installation menu without having

receiver’s front panel.

 

 

performed the Check Switch test

2. Select the Settings tile, scroll down, and then

 

 

 

on the Point Dish screen.

select Point Dish.

 

 

 

 

3. Access the Point Dish screen and select

 

 

 

 

Check Switch to run the test.

 

 

 

 

 

 

 

 

 

• Make sure that you have selected the option

 

 

 

 

for the correct satellite on the Point Dish

 

 

 

You may have aimed the satellite

screen (select the Settings tile, scroll down,

 

 

 

and select Point Dish).

 

 

060

dish at one satellite, but selected

 

 

• Make sure that the cable(s) for the satellite

 

 

the option for another satellite on

 

 

 

the Point Dish screen.

that you have selected is connected to the

 

 

 

LNBF that receives signals from that satellite.

 

 

 

 

 

 

 

 

Contact your installer to re-aim the satellite

 

 

 

 

dish, if necessary, at the correct satellite(s).

 

 

 

 

 

 

 

 

The receiver is downloading

It is very important for the receiver to get the

 

 

061

latest software to function properly. The satellite

 

 

current software.

download may take several minutes. Do not

 

 

 

 

disturb or unplug the receiver during this time.

 

 

 

 

 

 

 

 

The receiver gives you three

Wait a few minutes and then try again to enter

 

 

 

the password.

 

 

 

chances to enter the correct

 

 

 

Note: The “time out” feature is designed to

 

 

074

password. If you fail to do so, the

 

 

prevent someone from trying password after

 

 

receiver “times out” and will not

 

 

 

allow you to try again for several

password until he or she happens to guess the

 

 

 

right one and then gains unauthorized access to

 

 

 

minutes.

 

 

 

the receiver.

 

 

 

 

 

 

 

 

 

 

 

 

 

Connect the receiver to an active telephone line

 

 

 

 

or broadband Internet connection. Make sure

 

 

 

You may not have connected the

that the telephone line or Internet connection to

 

 

 

which you connect the receiver is working

 

 

078,

receiver to an active telephone

properly.

 

 

line or broadband Internet

Note: To order Pay-Per-View programs, you

 

 

079, 080

connection, or the telephone line

must keep each receiver connected to an active

 

 

 

or Internet connection may be

telephone line or broadband Internet

 

 

 

defective.

connection. The receiver uses the telephone line

 

 

 

 

to make toll-free calls (when the phone is not in

 

 

 

 

use) or the Internet connection to send purchase

 

 

 

 

information to DISH Network.

 

 

 

 

 

 

 

093

You may have selected the Reset

If you want to reset the receiver to its factory

 

 

default settings, select Yes. If you do not want to

 

 

to Factory Defaults option.

 

 

 

 

reset the receiver to factory defaults, select No.

 

 

 

 

 

 

6

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Contents Page For Your Safety Safety Important Safety Instructions Important Safety Instructions Important Safety Instructions Example of Antenna GroundingProper Care of Your Equipment Safety Getting More Help Finding More Information Troubleshooting Message Numbers005 Getting More Help 078 Signal loss on all channels Signal loss on one or some channelsMissing Over-The-Air channels optional module Remote is not working Program Guide issues Forgot password for Parental ControlsParental Controls issues Timer issues Events not recordingNetwork connectivity issues Events disappearing from Recordings listCaller ID issues Telephone issuesGetting More Help Appendix If You Need Assistance What the Warranty CoversWhat the Warranty Does Not Cover AppendixLimited Warranty Legal LimitationsDish Network’s Exchange Program LITTLETON, CO Appendix Billing Policies Payments for Services Fees Transactional Fees Type of Fee Page Appendix Cancellation of Service Appendix Residential Customer Agree Leased EquipmentAppendix General Staying Legal Agreement on Internet Usage via Your Receiver Staying LegalTelephone Communication Compliance Information Statement Signal Strength Present at the TelevisionConnecting to an Over-the-Air Antenna FCC ComplianceAppendix Index Recordings Iii