Dish Network 176779, 922 SlingLoaded manual Getting More Help

		Getting More Help
		Troubleshooting
Message	Possible Reason(s)	What to Do
Number
		• Wait a few minutes to see if the message
		goes away. Make sure that all required cables
		are in place, and check that all cable
		connections are both tight and dry (for
		outdoor cables and connections).
	You may have just plugged in the	• Make sure that the satellite dish has a clear
		line of sight to the satellite(s). Check whether
	receiver and it is acquiring the
015		branches or leaves have grown into the line of
	satellite signal, or the receiver
		sight of the dish antenna.
	may have temporarily lost the	• Check that the Signal Strength bar on the
	signal.
		Point Dish screen (select the Settings tile,
		scroll down, and select Point Dish) is green
		and displays the word Locked. If not, then
		contact your installer to re-aim the satellite
		dish, if necessary, to obtain the strongest
		possible signal.
		• You must connect the receiver to an active
	The receiver may not be	telephone line or broadband Internet
		connection at all times.
018	connected to an active telephone
		• Call the Customer Service Center at 1-800-
	line or broadband Internet
	connection.	333-DISH (3474) for help checking the credit
		limit and/or to get authorization to make a
		purchase.
		• If you have authorized the receiver, wait a few
		minutes to see if the message has been
		removed. Make sure that all required cables
	The receiver may not have	are in place, and check that all cable
		connections are both tight and dry (for
	received authorization for	outdoor cables and connections).
	programming yet. The satellite	• Make sure that the satellite dish has a clear
	dish may have moved so that it is	line of sight to the satellite. Check whether
022	no longer picking up the satellite	branches or leaves have grown into the line of
	signal. The cable connections	sight of the dish antenna.
	may have loosened or have	• Check that the Signal Strength bar on the
	moisture inside. There may have	Point Dish screen (select the Settings tile,
	been an interruption of the	scroll down, and select Point Dish) is green
	satellite signal.	and displays the word Locked. If not, contact
		your installer to re-aim the satellite dish. If you
		have not authorized the receiver, then call the
		Customer Service Center at 1-800-333-DISH
		(3474) and do so.
		Press the POWER button to turn the receiver off.
	The receiver may need to get	Doing this allows the receiver to download new
		software via satellite. This download may take
028	new software before you can use
		several minutes; do not disturb or unplug the
	it to order Pay-Per-View
	programs.	receiver during this time. After the downloaded
		software is installed, you will be able to order
		Pay-Per-View programs through your receiver.

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