Troubleshooting

The receiver does not detect that the OTA Module is installed

1.The receiver will display that the OTA Module is detected on the System Info Three screen. Using the DISH Network remote control, press MENU, select System Setup, then Installation, then System Info. Select Next until the System Info Three screen displays, and verify the module is listed on this screen.

2.Ensure you have installed the module correctly using the instructions on page 3.

3.Try resetting the receiver by pressing the RESET button on the receiver’s front panel. The receiver will reset and should return to programming in a few minutes.

4.Verify your receiver has the most current software version. Refer to www.dishnetwork.com, select Customer Service, then Tech Support to look up the current software version for your receiver.

5.Remove the module, using the instructions on page 9, then re- install it using the instructions on page 3.

You are not receiving some or all of the over-the-air channels you expect

Note: If you have questions about over-the-air channels, contact the local broadcaster, not DISH Network.

1.Use www.antennaweb.org or contact a local retailer to verify the over-the-air antenna you have installed is suitable for use in your area and for the channels you want to receive.

2.Ensure the over-the-air antenna is connected to the OVER-THE-AIRANTENNA IN port on the OTA Module.

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