Wegener Communications 4600 manual Warranty, Technical Support

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UNITY 4600 USERS MANUAL

CHAPTER 5 CUSTOMER SERVICE

5.1Warranty

The following warranty applies to all Wegener Communications products including the Unity 4600:

All Wegener Communications products are warranted against defective materials and workmanship for a period of one year after shipment to customer. Wegener Communications' obligation under this warranty is limited to repairing or, at Wege- ner Communications' option, replacing parts, subassemblies, or entire assem- blies. Wegener Communications shall not be liable for any special, indirect, or consequential damages. This warranty does not cover parts or equipment which have been subject to misuse, negligence, or accident by the customer during use. All shipping costs for warranty repairs will be prepaid by the customer. There are no other warranties, express or implied, except as stated herein.

5.2Technical Support

If the unit should fail to perform as described, if you need help resolving problems with your Unity 4600, or for questions about obtaining service for your Unity 4600, please contact Wegener Communications Customer Service at (770) 814-4057, FAX (678) 624-0294, or e-mail service@wegener.com.

To return a product for service:

a.Obtain a Return Material Authorization (RMA) number by completing and faxing a copy of the RMA Request Form to (678) 624-0294. You may e-mail the same information instead to: service@wegener.com

b.To help us identify and control returned units, plainly write the RMA number on the outside of the product-shipping container. This will help us return your unit to you as quickly as possible.

c.Return the product, freight prepaid, to the address below:

Service Department RMA# ________

Wegener Communications, Inc. 359 Curie Drive

Alpharetta, GA 30005

NOTE: All returned material must be shipped freight prepaid. C.O.D. shipments will not be accepted.

www.wegener.com

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800032-01 Rev.F

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Contents UNITY4600 800032-01 Rev. F Iii This page intentionally blank Table of Contents List of Figures List of Tables 800032-01 Rev. F Viii Unity 4600 User’s Manual Manual OverviewUnity 4600 Professional Media Recorder Product OverviewUnity 4600 Product Specifications Technical SpecificationsCharacteristic Specification Serial Ports Audio OutputDtmf Output Front Panel MonitorsChassis Alarm/Cuing RelaysEthernet Ports Front Panel E-MailsTransport-In Options CharacteristicDVB-QPSK Receiver with 4-Port RF Switch Option Switched RF InputsTurbo PSK Receiver Option, Broadcom Protocols DVB-QPSK Turbo Receiver with 4-Port Switch Option RF Switch InputTerm Definition Safety SummaryGlossary of Terms and Abbreviations Glossary of TermsAutomated RecoveryOr Recovery Boot loaderPES Stream Presets TableNetwork Protection ModeCommanded Service DescriptorService Settings Setting, LastMandated Suppression Radio Frequency Emissions Your warrantyUnpacking and Inspection Location and MountingMechanical Loading Desktop InstallationSee .2 for Transport Options for this slot U4600 ConnectionsSerial Control Rear Panel ConnectorsConnector Type Pin Signal Name Designation Alarm Cuing Composite Video Out115/230 VAC Connector Type Pin Signal Name Designation EthernetDVB-QPSK with 4-way RF Switch Transport In Option Turbo-PSK with 4-way RF Switch Transport In OptionSerial Port Configuration Printer Ouput Device Handling Terminal I/OModem I/O Aux DataInstallation Testing Relay Pulse Check VOLnnnnnnnnnnnnnThis page intentionally left blank Theory of Operation Functional Summary Automated RecoveryMonitoring and Control Unity 4600 Functional Block DiagramLCD Screen Relationships Operation from Front PanelLCD Screen Relationship LCD Screen ContentSummary of Top-Level LCD Screens and Their Functions Audio FP Monitor Selection Screen as Default Home Default ScreensScreen Name Functions/Applications Unit Setup Download Screen as DefaultFront-Panel LED Indicator Descriptions Indicator Label Color and State MeaningInterpreting Front Panel LEDs Front Panel Audio Monitor Rear-PanelUser CommandsOperation from Local/Remote Terminal Overview and SyntaxAud1rt Same as aud1rt above Dels entry Audmon port#Dtmfvol percent Forcerf portGhostlist action PID LAN IP addr LAN Gateway addrLnbpwr output LAN Mode mode Mode DHCP, WEG, or StaticLatchalarms LAN Subnet addrLoadnv source ASIPartpid pid Or OPermch value Password One to six alphanumeric charactersON, OFF, or W StateRpath Relay addr Rpath from domainRpath to username@addr Setlabel label PortRoute SET from sourceSetpin value Settimeout source timeSource SetpedestCommand displays internal unit temperature if available Unmute sourcesourcesource Maintenance General TroubleshootingAlarm LED On and Carrier LED Off Alarm and Carrier LEDs Both On Alarm or Warning LED OnAlarm and Warning LEDs Off Alarm and Warning Descriptions Alarms and WarningsHigh Error Rate Content for ASI N/AContent Routing ProblemKMS Stream Lost Invalid VBI Data FmtInvalid Video Format IP Address ConflictNo ID Tag Found No RF SignalNo Dhcp Server Found No Genlock SyncPMT Disappeared RF Signal OverloadSetting Out of Range Test Mode in UseVideo PES Data Lost Video Buff OverflowVideo CMD Muted Video Not FoundTechnical Support WarrantyThis page intentionally left blank Menu Screens Info ScreensParameter Screens Misc SetupsIndex LED Questions Rack This page intentionally left blank
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4600 specifications

Wegener Communications 4600 is a state-of-the-art digital satellite receiver designed for high-performance applications in the broadcasting and telecommunications sectors. This advanced receiver is part of Wegener's renowned line of products, catering to a range of broadcasting needs, from television to data communications. The Wegener 4600 offers a host of features that make it an attractive choice for both broadcasters and service providers.

One of the key features of the Wegener 4600 is its robust satellite reception capability. It supports a wide range of satellite frequencies and protocols, ensuring reliable connectivity in various scenarios. The device is engineered to work seamlessly with the DVB-S and DVB-S2 standards, which allow for efficient compression and transmission of high-definition video content. This ensures that users can deliver high-quality broadcasts with minimal latency, an essential factor in today's fast-paced media landscape.

Another standout characteristic of the Wegener 4600 is its versatile encoding and decoding capabilities. It supports a variety of video and audio codecs, including MPEG-2, MPEG-4, and AAC, among others. This flexibility enables content providers to choose the best formats for their specific needs, enhancing the viewer's experience while optimizing bandwidth usage.

The Wegener 4600 also features advanced management and monitoring capabilities. Through its user-friendly interface, operators can easily configure settings, monitor performance metrics, and manage multiple streams. This functionality is crucial for maintaining optimal performance and ensuring the reliability of the broadcast.

In terms of connectivity, the device supports various interfaces, including ASI and IP, enabling integration with existing broadcast infrastructures. This adaptability is a significant advantage for organizations looking to upgrade or expand their capabilities without extensive redesigns of their current systems.

Security is another key aspect of the Wegener 4600. It incorporates robust encryption options that protect content from unauthorized access and piracy. This feature is increasingly important as the demand for secure transmission of sensitive data grows.

Overall, Wegener Communications 4600 stands out in the crowded market of digital satellite receivers. With its combination of superior reception capabilities, versatile encoding options, advanced management features, and strong security protocols, it represents an ideal solution for broadcasters and telecommunications providers seeking to enhance their service offerings and deliver high-quality content to viewers worldwide.