Dell UCPM-800 manual Getting help, Documentation feedback

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Getting help

Contacting Dell

Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer-service issues:

1.Go to dell.com/support.

2.Select your country from the drop-down menu on the bottom right corner of the page.

3.For customized support:

a.Enter your system Service Tag in the Enter your Service Tag field.

b.Click Submit.

The support page that lists the various support categories is displayed.

4.For general support:

a.Select your product category.

b.Select your product segment.

c.Select your product.

The support page that lists the various support categories is displayed.

Locating your system Service Tag

Your system is identified by a unique Express Service Code and Service Tag number. The Express Service Code and Service Tag are found on the front of the system by pulling out the information tag. Alternatively, the information may be on a sticker on the chassis of the system. This information is used by Dell to route support calls to the appropriate personnel.

Documentation feedback

If you have feedback for this document, write to documentation_feedback@dell.com. Alternatively, you can click on the Feedback link in any of the Dell documentation pages, fill out the form, and click Submit to send your feedback.

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Contents User’s Guide Page Contents Deploying The Shared Perc 8 Card Driver InstallationGetting help About The Shared Perc 8 Card Configurations of the Shared Perc 8 cardStorage Subsystem Compatibility Matrix at dell.com Specifications of a Shared Perc 8 cardPage Supported Operating Systems Best Practices For Shared PercRelated Documentation Contacting Dell Locating your system Service TagDocumentation Feedback Virtual Disk Initialization Shared Perc 8 Card FeaturesPhysical Disk Power Management Consistency ChecksFast Initialization Of Virtual Disks Physical Disk RoamingBackground Initialization Of Virtual Disks Full Initialization Of Virtual DisksUsing Physical Disk Roaming FastPathVirtual Disk Migration Virtual Disk Cache Policies Migrating Virtual Disks If The Target System Is Turned OffMigrating Virtual Disks If The Target System Is Turned On Write-through Virtual Disk Write Cache PoliciesWrite-Back Conditions Under Which Write-Back Is EmployedVirtual Disk Read Cache Policies Fault TolerancePhysical Disk Write Cache Policy Conditions under which write-through is employedPatrol Read Smart FeaturePhysical disk failure detection Physical Disk Hot SwappingShared Perc 8 Card Cache Preservation Controller Failover Feature Battery Transparent Learn CycleMultipath support in Linux Configuring Multipath Support In WindowsConfiguring Multipath Support In VMWare Multipath SupportInstalling a New Shared Perc 8 Card Deploying The Shared Perc 8 CardReplacing a Shared Perc 8 Card Removing The Shared Perc 8 Card Prerequisites For Removing The Shared Perc 8 CardRemoving and Installing the Shared Perc 8 Card Post-Installation Tasks For Shared Perc 8 Card Installing The Shared Perc 8 CardUpdating firmware Firmware installation or updateDriver Installation Installing Or Updating Windows Drivers For Shared Perc Installing Or Updating VMware Drivers For Shared Perc Installing Or Updating Linux Drivers For Shared PercManagement Applications For Shared Perc 8 Card Shared Perc 8 Card Boots Into Safe Mode TroubleshootingGeneral Issues Degraded State Of Virtual DisksShared Perc 8 Card Not Seen In Device Manager Physical Disk In Failed State Physical disk issuesUnable to rebuild a fault tolerant virtual disk Shared Perc 8 Cards Fail To FunctionFatal Error Or Data Corruption Reported Multiple Disks Become InaccessibleRebuilding a Failed Physical Disk Virtual Disk Fails During Rebuild Using a Global Hot Spare Controller cache issuesPhysical disk takes a long time to rebuild Smart Errors General Disk Fails Auto Replacement Member ErrorsSource Disk Fails Target Disk FailsHard-Drive Indicators Hard-Drive Indicator PatternsDocumentation feedback Getting help