Sterling 1-Pump 5-Station Controller service manual Technical Assistance

Page 33

11

Technical Assistance

 

 

11-1 Contact Information for Technical Assistance

Parts Department

Call toll-free 7am–5pm CST [800] 423-3183 or call [414] 354-0970, Fax [414] 354-6421 The ACS Customer Service Group will provide your company with genuine OEM quality parts manufactured to Sterling engineering design specifications, which will maximize your equipment’s performance and efficiency. To assist in expediting your phone or fax order, please have the model and serial number of your unit when you contact us. A customer replacement parts list is included in this manual for your convenience. ACS welcomes inquiries on all your Sterling parts needs and is dedicated to providing excellent customer service.

Service Department

Call toll-free 8am–5pm CST [800] 657-4679 or call [414] 354-0970 Emergencies after 5pm CST, call [847] 439-5655

Sterling has a qualified service department ready to help. Service contracts are available for most Sterling products.

Sales Department

Call [414] 354-0970 Monday–Friday, 8am–5pm CST Sterling products are sold by a world-wide network of independent sales representatives. Contact our Sales Department for the name of the sales representative nearest you.

Contract Department

Call [414] 354-0970 Monday–Friday, 8am–5pm CST Let Sterling install your system. The Contract Department offers any or all of these services: project planning; system packages including drawings; equipment, labor, and construction materials; and union or non-union installations.

Sterling

5200 W. Clinton Ave

Milwaukee, WI 53223

[414] 354-0970 Fax [414] 354-6421

Page 32 of 38

Image 33
Contents SSC1-5Q Model # Serial # Parts and Service Department Table of Contents Configurable Settings Charts and Figures Safety Considerations Sterling SSC1-5Q Conveying Systems Pump 5-Station Controller Equipment Function General InformationNecessary Documents System CapabilitiesEquipment Cycle Models Covered by this ManualSSC1-5Q 5-Station Controller SSC1-5Q Controller Safety Considerations SafetyWork Rules Tools and Equipment NeededGeneral Responsibility Reporting a Safety DefectOperator Responsibility Maintenance ResponsibilitySafety Devices Safety Circuit StandardsFail Safe Operation Safety Device Lock-Outs Page Unpacking and Inspection Shipping InformationEvent of Shipping Damages Parcel Post ShipmentIf the Shipment is Not Complete United Parcel Service ShipmentIf the Shipment is Not Correct ReturnsInstalling the SCC1-5Q Control Panel InstallationMaking SSC1-5Q Control Panel Power Drop Wiring Connections Connecting the Control Panel to Vacuum ReceiversSpecial Timed Convey Connecting the Control Panel to the Pump PackageSetup Using the ControllerSetting Up the System Basic Menus and Setup of ControllerSetting Blowback Parameters Setting Pump ParametersStarting the System Changing ParametersLong Tones High vaccum alarm will sound in Short TonesOptions for Station Setup 6Configurable SettingsIdle Options for Pump Setup7Maintenance General Troubleshooting TroubleshootingAlarms Station AlarmsPump Alarms Options Remote Audible/visual alarm230/1/60 Operation CE Package for 220/1/50 OperationRecommended Spare Parts List Spare Parts ListContact Information for Technical Assistance Technical AssistanceWarranty Returns Returned Material PolicyCredit Returns Warranty Safety Tag Information Controller Safety TagsController Identification Serial Number Tag Appendix Page Service Department