11-2 Returned Material Policy
11-2-1 Credit Returns
1.Prior to the return of any material, authorization must be given by Sterling. A RMS number will be assigned for the equipment to be returned.
2.Reason for requesting the return must be given.
3.All returned material purchased from Sterling returned is subject to 15% ($75.00 minimum) restocking charge.
4.All returns are to be shipped prepaid.
5.The invoice number and date or purchase order number and date must be supplied.
6.No credit will be issued for material that is not within the manufacturer’s warranty period and/or in new and unused condition, suitable for resale.
11-2-2 Warranty Returns
1.Prior to the return of any material, authorization must be given by Sterling. A RMS number will be assigned for the equipment to be returned.
2.Reason for requesting the return must be given.
3.All returns are to be shipped prepaid.
4.The invoice number and date or purchase order number and date must be supplied.
5.After inspecting the material, a replacement or credit will be given, at Sterling’s discretion, if the item is found to be defective in materials or workmanship, and it was manufactured by Sterling. Purchased components are covered under their specific warranty terms.
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