Toshiba HDD-J35 manual Appendix Troubleshooting, Phenomenon Solution, Quick Scan, Setup

APPENDIX	2 TROUBLESHOOTING
Phenomenon			Solution
(1) The recorder front panel power indicator		(a)	Check the AC mains supply and make sure the power plug is
doesn't light up, and no message on the			well plugged into a stable power outlet.
front panel
(2) Poor picture quality		(a)	Check the antenna and make sure it is aligned to the correct
			direction. Use the recorder's "MANUAL SETUP" page to check the
			signal's level and quality when aligning the antenna.
		(b)	If you use any kind of amplifier to boost the signal level, check
			whether it works well, and ask help from the antenna installer.
(3) No sound		(a)	Check the recorder and your TV's volume are properly set and not
			in “Mute" mode.
		(b)	Check the audio connectors are correctly and firmly connected.
		(c)	Make sure the recorder is switched to the correct audio mode:
			Dolby® Digital or PCM.
		(d)	Rescan this channel by using "MANUAL SETUP".
		(e)	Switch to other channels for confirmation on audio.
(4) No picture		(a)	Check whether the HD MODE Switch is set to the correct mode.
		(b)	Check whether your TV supports the recorder’s current video
			format. Use the “V.FORMAT” button to switch the video format to
			the one supported by your TV.
		(c)	Check the video cable(s) are correctly and firmly connected.
		(d)	Rescan this channel by using "MANUAL SETUP".
		(e)	Switch to other channels for confirmation on video.
		(f)	Reduce RF amplifier gain if connected to RF booster.
(5) Wrong color on screen		(a)	Check which connection you are using, RGB or YPBPR. Then check
			whether the HD MODE Switch is set to the correct mode.
		(b) Check the video cable(s) are correctly and firmly connected.
(6) Not all channels are available after using		Try "MANUAL SETUP" to scan these missing channels.
“AUTO SCAN” when installing the		This phenomenon is caused by unexpected frequency offset, for
recorder for the first time		instance, in Sunshine Coast Australia, channels 47 and 65 are
		transmitted on 662.625 and 788.625MHz by 125kHz offset to the
		legitimate frequencies 662.5 and 788.5MHz. HDD-J35 can receive these
		channels by “AUTO SCAN” most of the time, but we suggest that you
		use “MANUAL SETUP” when installing the recorder for the first time.
		Once the recorder picks up the signal, all the transmission parameters
		will be stored in the recorder's memory.
(7) Not all channels are available after using		(a)	Try "AUTO SCAN" to scan all the channels.
“QUICK SCAN”		(b)	If you still cannot get some channels, use “MANUAL SETUP” to
			scan them one by one.
(8) Cannot lock signal by using “MANUAL		(a)	Check the frequency that you entered is exactly the center
SETUP”			frequency of the wanted channel.
		(b) Refer to solutions in Phenomenon (2) above.
(9) No Teletext / Closed Caption		Make sure the channel that you are watching carries Teletext / Closed
		Caption information from I-PLATE.
(10) No picture when the recorder is set		(a)	Make sure HDMI output connection is used for the display of
to auxiliary mode (L1/L2)			auxiliary inputs.
		(b) Check the recorder’s connection to external devices (page 23).
		(c) Check the video cable(s) are correctly and firmly connected.
(11) Cannot receive channels after moving		Refer to page 35 to reset data.
the recorder between cities (e.g. from
Melbourne to Sydney)
(12) The remote control does not work		(a)	Point the remote control at the remote sensor of the recorder.
properly		(b)	Operate the remote control within about 5m.
		(c) Replace the batteries with new ones.
		(d) Ensure the remote control is in STB mode by pressing the STB
			button.

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