Toshiba 55UL605U Sound problems, Remote control problems, Channel tuning problems, Hdmi problems

Chapter 9: Troubleshooting

Sound problems

•• Check the antenna/cable connections ( Chapter 2).

•• The station may have broadcast difficulties. Try another channel.

•• The sound may be muted. Press VOLUME.

•• If you hear no sound, try setting the MTS feature to Stereo mode ( page 48).

•• If you are not receiving a second audio program from a known SAP source, make sure the MTS feature is set to SAP mode ( page 48).

•• If you hear audio that seems “incorrect” for the program you are watching (such as music or a foreign language), the SAP mode may be on. Set the MTS feature to Stereo mode ( page 48).

Remote control problems

•• Make sure the remote control is set to the correct device mode ( page 26).

•• Remove all obstructions between the remote control and the TV.

•• The remote control batteries may be dead. Replace the batteries ( page 24).

•• Your TV remote control may not operate certain features on your external device. Refer to the owner’s manual for your other device to determine its available features. If your TV remote control does not operate a specific feature on another device, use the remote control that came with the device ( pages 26–30).

•• If the TV still does not act as expected, use the Reset Factory Defaults procedure ( page 37).

Channel tuning problems

•• Make sure the remote control is set to the correct device mode ( page 25).

•• The channel may have been erased from the channel memory by the Programming channels automatically feature. Add the channel to the channel memory ( page 34).

•• The channel may be blocked by the LOCK feature. Unblock the channel ( page 50).

•• If you are unable to tune digital channels, check the antenna configuration ( page 34). If you are still unable to tune digital channels, clear all channels from the channel list and reprogram channels into the channel memory ( page 34). If you are still unable to tune digital channels, use the Reset Factory Defaults procedure ( page 37). Also see “TV stops responding to controls” and “Other problems” ( page 72).

Closed caption problems

•• If the program or video you selected is not closed-captioned, no captions will display ( page 46).

•• If text is not available, a black rectangle may appear. If this happens, turn off the closed caption feature ( page 46).

•• A closed-caption signal may not display correctly in the following situations: a) when a videotape has been dubbed; b) when the signal reception is weak; or c) when the signal reception is nonstandard ( page 46).

Rating blocking (V-Chip) problems

•• If you forget your PIN code: While the PIN code entering screen is displayed, press four times within 5 seconds. The PIN code you previously stored will be cleared ( page 49).

No REGZA-LINK operation

•• The REGZA-LINK feature is available for Toshiba REGZA-LINK compatible devices.

•• Make sure the HDMI cables with the HDMI

Logo () are used.

•• When the connected REGZA-LINK device does not work correctly after you have changed settings of the device, turn off your TV and unplug the power cord, then plug and turn on again.

•• If several devices are connected, REGZA-LINK feature may not operate properly.

•• Read the instruction manual furnished with the connected REGZA-LINK device.

HDMI problems

For HDMI cables

•• Make sure to use cables with the HDMI Logo

() ( page 15).

Network problems

Cannot connect to network

•• Check the modem and splitter connections ( pages 22–23).

•• Check the Dual Band WLAN Adapter connections ( page 23).

•• Make sure the splitter is connected to the modem or LAN port correctly ( pages 22-23).

•• Confirm your modem’s operation.

•• Make sure your network address is set up correctly.

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