Onkyo CP701 instruction manual Troubleshooting

Troubleshooting

Symptom	Possible cause	Remedy
	The power cord is not connected.	Connect the power cord to a suitable wall outlet
		(page 20).
Can’t turn on the DV-
		Turn off the DV-CP701, wait five seconds, then try
CP701?	External interference is affecting the DV-	turning it on again. If that fails, disconnect the
	CP701’s digital circuitry.	power cord from the wall outlet, wait five seconds,
		reconnect it, then try turning it on again.
	The wrong input source is selected on your	On your TV, select the input to which the DV-
No picture?	TV.	CP701 is connected (page 17).
	The video cable is not connected properly.	Check the video cable and correct as necessary
		(page 17).
	The wrong input source is selected on your	On your hi-fi amp or AV receiver, select the input
	hi-fi amp or AV receiver.	to which the DV-CP701 is connected (page 18).
	The audio cable is not connected properly.	Check the audio cable and correct as necessary
		(page 18).
No sound?
	The hi-fi amp or AV receiver connected to	Turn on the hi-fi amp or AV receiver.
	the DV-CP701’s audio outputs is not on.
	The Digital Out setting is incorrect.	Check the Digital Out setting and correct as nec-
		essary (page 41).
The picture distorts	The disc is dirty.	Remove the disc and clean it (page 9).
	You’re using the Fast Forward or Fast	A little picture distortion may occur when using
occasionally?
	Reverse function.	these functions. This is normal.
Picture instability or	The DV-CP701 is connected to your TV via	Connect the DV-CP701 directly to your TV
	a VCR or other video equipment and its copy
noise?		(page 17).
	protection system is affecting the picture.
	No discs loaded.	Load some discs (page 21).
	The selected disc cannot be played because	Load only compatible discs (page 7).
	it’s incompatible.
	The disc is upside down.	Load the disc the correct way up (page 21).
Can’t start playback?
	The disc is not centered in the disc bay.	Place the disc in the center of the disc bay
		(page 21).
	The disc is dirty.	Remove the disc and clean it (page 9).
	The selected disc has parental lock and the	Turn off the Parental Lock function (page 43).
	Parental Lock function is on.
Can’t play MP3/WMA/	The disc is not ISO9660 Level 2 format.	Use only ISO9660 Level 2 format discs (page 8).
JPEG discs?	The disc has not been finalized.	Finalize the disc (page 8).
Can’t select MP3 files?	MP3 files without a “.mp3” or “.MP3” file-	Use the correct filename extension (page 8).
	name extension are not recognized.
	WMA files without a “.wma” or “.WMA” or
Can’t play WMA files?	“.ASF” filename extension are not recog-	Use the correct filename extension (page 8).
	nized.
	The WMA file’s copyright option is on.	Don’t use the copyright option (page 8).
	JPEG files without a “.jpg” or “.JPG” or
	“.JPEG” filename extension are not recog-	Use the correct filename extension (page 8).
	nized.
	Only Baseline JPEG files are supported.	Use Baseline JPEG files (page 8).
	Progressive JPEG files are not.
Can’t view JPEG files?
	Only JPEG files with the following bright-
	ness/color difference ratios are supported:	Use JPEG files with the supported ratio (page 8).
	4:4:4, 4:2:2, and 4:1:1.
	The JPEG file is too big.	Use JPEG files that are less than 5 megabytes
		(page 8).

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