••If you have a problem with your TV, follow these steps before you return your TV to the store.
1.Confirm that all the connections are correct
Review the connection instructions in your user'smanual. Confirm that all cables are connected correctly and that the TV and all external devices are plugged in and operating correctly.
2. Confirm you have selected the correct video source
Turn the TV on. Then, press the Source button on the remote and cycle slowly through the listed sources (TV, HDMI, Component, etc.) to see if you can get a good picture.
3. Reboot the TV and external device
Unplug the TV and external device, let them sit for two minutes, plug them back in, and then turn them on.
4. Rerun Plug and Play
Press the Source button on remote to select TV mode and go to Menu
Make sure you select Home Use on the Usage Mode screen. Also, select the correct Antenna source (Air, Cable, or Auto). Auto is used for both Air and Cable. If you selected Cable or Auto, you must also select the correct cable system (STD, HRC, or IRC) for Digital Cable System and Analog Cable System. Most cable systems are STD.
5. Run Diagnostic Tests
Run a Picture Test or Sound Test on the TV. See your user'smanual for details. (Menu
Run Network Status Test. (Menu
If the steps above do not resolve your problem, please follow these steps:
1.Refer to TV'suser manual.
2.Refer to Troubleshooting Tips found on TV
3.Visit Samsung.com
Visit us @ www.samsung.com/spstv and view the
For Canada, visit http://www.samsung.com/spstvcanada
Run "SPSTV Apps" on TV'sSmart Hub feature (if available on your model).
4. Upgrade
Download and install the latest TV firmware. You can download the latest firmware from Samsung.com/support. Also, you can download from your TV if it is connected to the internet
After the installation, you will have to reset your video and audio settings.
5. Contact
Call us at