Sony KP-51WS500 manual Troubleshooting, No picture, Check the orientation of the batteries, Dryers

01COV.book Page 73 Tuesday, July 30, 2002 3:46 PM

Other Information

Troubleshooting

If, after reading these operating instructions, you have additional questions related to the use of your Sony television, please call our Customer Information Services Center at 1-800-222-SONY (7669) (U.S. residents only) or (416) 499-SONY (7669) (Canadian residents only).

Problem	Possible Remedies
No picture	❏	Make sure the projection TV’s power cord is connected securely to the wall outlet.
(screen not lit),	❏	Push the power button on the front of the projection TV.
no sound	❏	Check to see if the TV/VIDEO setting is correct: when watching TV, set to TV,
		and when watching connected equipment, set to VIDEO 1, 2, 3, 4, 5, 6 or 7.
	❏	Try another channel. It could be station trouble.
	❏	The Parental Control feature is activated (see “Using the Parent Menu” on page
		60).
	❏	If your projection TV does not turn on, and a red light keeps flashing, your
		projection TV may need service. Call your local Sony Service Center.
Remote control	❏	Batteries could be weak. Replace the batteries.
does not operate	❏	Press TV (FUNCTION) when operating your projection TV.
	❏	Make sure the projection TV’s power cord is connected securely to the wall outlet.
	❏	Locate the projection TV at least 3-4 feet away from fluorescent lights.
	❏	Check the orientation of the batteries.
Dark, poor or no	❏	Adjust the Picture setting in the Video menu (see page 49).
picture (screen lit),	❏	Adjust the Brightness setting in the Video menu (see page 49).
good sound	❏	Check antenna/cable connections.
	❏	Adjust the convergence again using FLASH FOCUS (see “Adjusting the
		Convergence Automatically – FLASH FOCUS™ –” on page 33).
Good picture,	❏	Press MUTING so that “MUTING” disappears from the screen (see page 34).
no sound	❏	Make sure Speaker is set to ON in the Audio menu (see page 52).
	❏	Check the MTS setting in the Audio menu (see “MTS” on page 51).
Cannot receive digital channels	❏	Check the connections between the DTV receiver and the projection TV (see page
(when a DTV receiver is		28).
connected)	❏	Check your local listings to find out if you can receive digital broadcasts in your
		area.
Cannot receive upper channels	❏	Change Cable to OFF (see page 53).
(UHF) when	❏	Use Auto Program in the Channel menu to add receivable channels that are not
using an antenna		presently in TV memory (see page 54).
No color	❏	Adjust the Color settings in the Video menu (see page 49).
Only snow and noise	❏	Check the Cable setting in the Channel menu (see “Cable” on page 53).
appear on the screen	❏	Check the antenna/cable connections.
	❏	Make sure the channel is broadcasting programs.
	❏	Press ANT to change the input mode (see page 37).
Dotted lines	❏	Adjust the antenna.
or stripes	❏	Move the projection TV away from noise sources such as cars, neon signs, or hair-
		dryers.

Other Information

(Continued)

73

Model name1[KP-46WT500] Model name2[KP-51WS500] Model name3[KP-57WS500] Model name4[KP-65WS500]

[4-088-847-12]