3Com 530, 510, 520 manual Technical Support, On-line Technical Services, 3Com Bulletin Board Service

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D TECHNICAL SUPPORT

3Com provides easy access to technical support information through a variety of services. This appendix describes these services.

On-line Technical Services

3Com offers worldwide product support seven days a week, 24 hours a day, through the following on-line systems:

3Com Bulletin Board Service (3ComBBS)

World Wide Web site

3Com Bulletin Board Service

3ComBBS contains patches, software, and drivers for all 3Com products, as well as technical articles. This service is available via modem or ISDN seven days a week, 24 hours a day.

Access by Modem To reach the service by modem, set your modem to 8 data bits, no parity, and 1 stop bit. Call the telephone number nearest you:

Country

Data Rate

Telephone Number

 

 

 

 

 

Australia

up to 14400 bps

(61)

(2)

9955 2073

France

up to 14400 bps

(33)

(1)

69 86 69 54

Germany

up to 9600 bps

(49)

(89)

627 32 188

 

up to 9600 bps

(49)

(89)

627 32 189

Hong Kong

up to 14400 bps

(852) 2537 5601

Italy (fee required)

up to 9600 bps

(39)

(2)

273 00680

Japan

up to 14400 bps

(81)

(3)

3345 7266

Singapore

up to 14400 bps

(65)

534 5693

Taiwan

up to 14400 bps

(886) (2)

377 5838

U.K.

up to 14400 bps

(44)

(1442) 278278

U.S.

up to 14400 bps

(1) (408)

980 8204

 

 

 

 

 

 

Access by ISDN ISDN users can dial-in to 3ComBBS using a digital modem for fast access up to 56kbps. To access 3ComBBS using ISDN, dial the following number: (1) (408) 654 2703

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Contents User Guide Officeconnecttm Remote3Com Corporation 5400 Bayfront Plaza Santa Clara, California Disconnect the power adapter before moving the unit Important Safety InformationWAN = Selv Wichtige Sicherheitshinweise’INFORMATION DE Sécurité Importante Page Contents Management Connector Interface B-1 Specifications B-1Dimensions B-4 WAN Port Connecting Cable V.11/X.21Index Page This table shows where to find specific information How to Use This GuideAbout this Guide IntroductionText conventions used in this guide are ConventionsIcon conventions that are used throughout this guide are Additional Safety Information Additional Safety InformationAbout this Guide Getting Started OfficeConnect Remote FeaturesGetting Started Benefits of Isdn Easy to install, configure and supportPack Contents Checklist Registering Ownership Of Your OfficeConnect Remote Pre-installation RequirementsFront Panel OfficeConnect Remote Front and Rear Panel FeaturesQuick flash Self test or software loading during power up Getting Started Rear Panel WAN OfficeConnect Remote 520 and 530 only Introduction Using the Rubber Feet and Stacking Clips InstallationSiting the OfficeConnect Remote To prolong the operational life of your equipmentClipping Your Units Together Wall Mounting the OfficeConnect RemoteConnecting to Your 10BaseT LAN Connecting the Power AdapterTo connect the OfficeConnect Remote to in-house LAN Connecting to a Single WorkstationCounter-clockwise to unlock it and remove it Connecting to Your 10Base2 LANConnecting to the Voice Port Connecting to IsdnConnecting to the WAN Location of OfficeConnect Fax and Print Servers Connecting a Management TerminalStarting Quick Configuration Quick ConfigurationMain Menu Screen At the command prompt enter QCAbout Quick Configuration Setting the Unit Name Press CTRL+E to submit this information Connecting to a Novell IPX NetworkComplete the fields on this screen as follows 12 Connecting To An IP Host On The Same Network Connecting to an IP Host on the Same IP Network13 Connecting to an IP Host on a Different Network Connecting to an IP Host on a Different IP NetworkPress CTRL+E to submit this information 14 Connecting To The Internet Or PPP Router Connecting to the Internet or a PPP RouterGetting Started Press CTRL+E to save this information Password is case-sensitiveMonitoring Isdn Line Usage Setting Up a WAN LinkSetting Up a WAN Link Novell Network Examples of Typical Isdn Networking ApplicationsExamples of Typical Isdn Networking Applications Disconnected. In this way Isdn calls are kept to a minimum192.000.000.xxx IP Host on the Same IP NetworkIP Host on Another IP Network 18 IP routed network Internet or PPP Router19 PPP Connections to the Internet and Corporate Network 20 Multiple Connections from a Single Site Multiple Connections from a Single SiteTroubleshooting TroubleshootingSoftware Reference guide for more Bridging and Routing Concepts Bridging and RoutingHow Bridges Learn Guidelines For Choosing Bridging or RoutingBridging and Routing Concepts Bridging Between Remote SitesBuilding a Larger Network Figure A-2 Multiple Remote Bridges Multiple Paths Between Bridged LANsOptimum Use of Resource Network TopologyBroadcast Storms Internet Routing IP and IPXNetwork Organization, Structure and Physical Layout Figure A-4 Open Systems Interconnection Network Layer Model IP Routing Bridging and Routing Routing IP and IPX A-11 IPX RoutingClass C IP AddressesMask, for example Subnet MaskingHuntmar park Drive USA InterNIC, Network SolutionsHerndon KruislaanNumbered and Unnumbered Links Bridging and Routing Technical Information SpecificationsPerformance Bridge CharacteristicsApprovals FCC Requirement Dimensions WAN Port Connecting Cable V.11/X.21 Support Interface Cable CharacteristicsWAN Port Connecting Cable V.24/V.28 Support WAN Port Connecting Cable V.35/V.36 Support Manager Port Connecting Cable Modem Cable LAN Port Connecting Cable 10BaseTOrdering Information Glossary 100BaseVG An Ieee standard for using the new IeeeChapter C Glossary Page Chapter C Glossary Page Chapter C Glossary Page Topology The way that a network is physically laid out Technical Support On-line Technical Services3Com Bulletin Board Service World Wide Web Site Support from Your Network SupplierSupport from 3Com To obtain an RMA number, call or fax Returning Products for RepairTechnical Support Numerics IndexLAN Limited Warranty OfficeConnect Remote EMC Update