3Com 510, 520, 530 manual Support from Your Network Supplier, Support from 3Com, World Wide Web Site

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D-2 TECHNICAL SUPPORT

World Wide Web Site

Access the latest networking information on 3Com’s World Wide Web site by entering our URL into your Internet browser:

http://www.3com.com/

This service features news and information about 3Com products, customer service and support, 3Com’s latest news releases, selected articles from 3TECH(3Com’s award-winning technical journal) and more.

Support from Your Network Supplier

If additional assistance is required, contact your network supplier. Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services.

When you contact your network supplier for assistance, have the following information ready:

Diagnostic error messages.

A list of system hardware and software, including revision levels.

Details about recent configuration changes, if applicable.

If you are unable to contact your network supplier, see the following section on how to contact 3Com.

Support from 3Com

If you are unable to receive support from your network supplier, technical support contracts are available from 3Com.

In the U.S. and Canada, call (800) 876-3266 for customer service.

If you are outside the U.S. and Canada, contact your local 3Com sales office to find your authorized service provider:

Country

Telephone Number

Australia (Sydney)

(61) (2) 959 3020

(Melbourne)

(61) (3) 653 9515

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Contents Officeconnecttm Remote User Guide3Com Corporation 5400 Bayfront Plaza Santa Clara, California Important Safety Information Disconnect the power adapter before moving the unitWichtige Sicherheitshinweise WAN = Selv’INFORMATION DE Sécurité Importante Page Contents Dimensions B-4 Specifications B-1Management Connector Interface B-1 WAN Port Connecting Cable V.11/X.21Index Page About this Guide How to Use This GuideThis table shows where to find specific information IntroductionConventions Icon conventions that are used throughout this guide areText conventions used in this guide are Additional Safety Information Additional Safety InformationAbout this Guide OfficeConnect Remote Features Getting StartedGetting Started Easy to install, configure and support Benefits of IsdnPack Contents Checklist Pre-installation Requirements Registering Ownership Of Your OfficeConnect RemoteOfficeConnect Remote Front and Rear Panel Features Front PanelQuick flash Self test or software loading during power up Getting Started Rear Panel WAN OfficeConnect Remote 520 and 530 only Introduction Siting the OfficeConnect Remote InstallationUsing the Rubber Feet and Stacking Clips To prolong the operational life of your equipmentWall Mounting the OfficeConnect Remote Clipping Your Units TogetherConnecting the Power Adapter Connecting to Your 10BaseT LANConnecting to a Single Workstation To connect the OfficeConnect Remote to in-house LANConnecting to Your 10Base2 LAN Counter-clockwise to unlock it and remove itConnecting to Isdn Connecting to the WANConnecting to the Voice Port Connecting a Management Terminal Location of OfficeConnect Fax and Print ServersQuick Configuration Starting Quick ConfigurationAt the command prompt enter QC Main Menu ScreenAbout Quick Configuration Setting the Unit Name Connecting to a Novell IPX Network Complete the fields on this screen as followsPress CTRL+E to submit this information Connecting to an IP Host on the Same IP Network 12 Connecting To An IP Host On The Same NetworkConnecting to an IP Host on a Different IP Network 13 Connecting to an IP Host on a Different NetworkPress CTRL+E to submit this information Connecting to the Internet or a PPP Router 14 Connecting To The Internet Or PPP RouterGetting Started Password is case-sensitive Press CTRL+E to save this informationSetting Up a WAN Link Monitoring Isdn Line UsageSetting Up a WAN Link Examples of Typical Isdn Networking Applications Novell NetworkDisconnected. In this way Isdn calls are kept to a minimum Examples of Typical Isdn Networking ApplicationsIP Host on the Same IP Network 192.000.000.xxxIP Host on Another IP Network Internet or PPP Router 18 IP routed network19 PPP Connections to the Internet and Corporate Network Multiple Connections from a Single Site 20 Multiple Connections from a Single SiteTroubleshooting TroubleshootingSoftware Reference guide for more Bridging and Routing Bridging and Routing ConceptsGuidelines For Choosing Bridging or Routing How Bridges LearnBridging Between Remote Sites Bridging and Routing ConceptsBuilding a Larger Network Multiple Paths Between Bridged LANs Figure A-2 Multiple Remote BridgesNetwork Topology Broadcast StormsOptimum Use of Resource Routing IP and IPX Network Organization, Structure and Physical LayoutInternet Figure A-4 Open Systems Interconnection Network Layer Model IP Routing Bridging and Routing IPX Routing Routing IP and IPX A-11IP Addresses Class CSubnet Masking Mask, for exampleHerndon USA InterNIC, Network SolutionsHuntmar park Drive KruislaanNumbered and Unnumbered Links Bridging and Routing Specifications Technical InformationBridge Characteristics ApprovalsPerformance FCC Requirement Dimensions Interface Cable Characteristics WAN Port Connecting Cable V.11/X.21 SupportWAN Port Connecting Cable V.24/V.28 Support WAN Port Connecting Cable V.35/V.36 Support Manager Port Connecting Cable LAN Port Connecting Cable 10BaseT Modem CableOrdering Information 100BaseVG An Ieee standard for using the new Ieee GlossaryChapter C Glossary Page Chapter C Glossary Page Chapter C Glossary Page Topology The way that a network is physically laid out On-line Technical Services 3Com Bulletin Board ServiceTechnical Support Support from Your Network Supplier Support from 3ComWorld Wide Web Site Returning Products for Repair To obtain an RMA number, call or faxTechnical Support Index NumericsLAN Limited Warranty EMC Update OfficeConnect Remote