Mitsubishi Electronics SERIES 742 Sound Symptom Remarks, Stream TV-VNC Problems Symptom Remarks

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Appendices47

Appendix B: Troubleshooting, continued

Sound

 

Symptom

Remarks

 

 

 

 

1.

There is no sound even when the

• Check if the MUTE key is on.

 

volume is turned up.

• The TV’s analog Listen to setting may be set to SAP (analog

 

 

 

program from the ANT input) but no SAP is being broadcast.

 

 

 

• Check that the Sound > Audio > TV Speakers option is set to On

 

 

 

to hear sound from the TV speakers. Possibly the TV Speakers

 

 

 

option is Off.

 

 

 

• If using an A/V receiver, check that the Sound > Audio > TV

 

 

 

Speakers option is set to Off to hear sound from the A/V receiver

 

 

 

speakers.

 

 

 

• Press and hold the POWER button on the control panel for 10

 

 

 

seconds to perform System Reset.

 

 

 

• The language selected in the Setup > Antenna Digital Audio

 

 

 

menu is not being broadcast for the current program.

 

 

 

 

2.

The sound does not match the screen

The TV’s analog Listen to setting may be set to SAP (analog program

 

picture.

from the ANT input).

 

 

 

 

3.

The sound from my A/V receiver does

• Check that DIGITAL AUDIO OUTPUT and/or AVR AUDIO OUTPUT

 

not match the screen picture (I should

on TV’s connection panel is connected to the A/V receiver.

 

hear the correct audio from my A/V

Without this connection, devices connected only to the TV (and

 

receiver).

not the A/V receiver) can be heard only from the TV speakers.

 

 

 

Note that this includes the ANT input, a device (such as a

 

 

 

camcorder) connected to the TV, and any other device sending

 

 

 

audio to the TV only.

 

 

 

• Make sure the A/V receiver is set to the correct input.

 

 

 

 

4.

Cannot select an audio-only device; it

Plug an unused video plug into the Y/VIDEO jack to activate Auto

 

does not appear in the Input Selection

Input Sensing. Assign the name CD/Audio or MP3 to make the

 

menu.

audio device selectable in the Input Selection menu.

 

 

 

 

5.

Sound is coming from the TV speakers

• Connect the TV’s audio output to the A/V receiver.

 

instead of the A/V receiver.

• Change TV Speakers setting to Off.

 

 

 

 

Stream TV-VNC Problems

 

 

Symptom

 

Remarks

 

 

 

 

1.

The VNC PC cannot be connected.

 

• Check that the VNC PC (server) is turned on.

 

 

 

• Check that only one VNC server application is running on the PC.

 

 

 

If multiple VNC applications are running on the PC simultaneously,

 

 

 

it causes interference of the server.

 

 

 

• Check the firewall setting on the PC. The firewall may need to be

 

 

 

bypassed by adding the VNC server application to the exception

 

 

 

list of Windows® firewall setting.

 

 

 

 

For assistance call 1(800) 332-2119

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Contents Series FCC Declaration of Conformity Contents Children and TV Viewing Lamp ReplacementTo Order a Replacement Lamp Under Warranty Outdoor Antenna Grounding Replacement PartsFAV Favorites Sleep TimerSetting the Sleep Timer Viewing or Changing the Sleep TimerDVD Image Definitions Picture Shape and Display FormatsFormat Definitions Effect of Mitsubishi Formats on Picture TypesAbout Channel Numbers Signal DefinitionsStatus Display On the 842 series More On TV Inputs and OutputsHdmi Inputs High-Definition Multimedia Interface HDMI-4 offeredLAN USB-P Power OnlyUSB Composite VideoDVI Video Connection Connecting a Computer to the TVSignals Hdmi ConnectionTV jack panel Audio cables Using the TV with an Audio-Only DeviceSpecialized TV Connections Photos and Motion Video as Composite VideoDistortion in Computer Images Computer Video AdjustmentsImage Resolution TipSubwoofer with Audio Cable Wireless SubwooferSupplemental Audio Connections 842 series Adding a SubwooferSet Sound Global Analog Audio Out to Rear External Rear SpeakersRight audio inputs TransmitterSurround sound Source device Using the TV Speakers as a Center ChannelHdmi cable OutputAbout StreamTV Home Network SetupWired Ethernet Connection StreamTV InternetWireless Connection Using StreamTV Internet MediaTroubleshooting Getting started with Remote PC VNC Initial SetupWireless Adapter Keyboard Mouse Remote PC VNC20 1. Additional TV Features Keys for Remote PC applications Using Remote PC VNC AppsPicture Main MenuPicture Reset Picture Advanced Picture PerfectPicture 3D Mode SAP SoundSound Audio Sound SoundPro Sound GlobalSound Auto SP Captions Setup Timer SetupSetup Language Setup ClockEnter Setup ChannelAdding/Deleting Channels Using the Channel Edit Menu Ant Air, Ant CableSetup Network Setup EnergyGo to Inputs Name InputsInputs Name Inputs Demo Inputs UpdateHdmi Inputs Control Inputs Order Inputs StreamTVParental Menu LockTV Locks Pass CodeBypassing TV Locks Using TV LocksTips for Using the Lock Menu TV-Y Lock ParentalLock Other Lock TimeLock Channel Lock PanelDevice does not have CEC compatibility Action Enabling Hdmi Control CEC DevicesHas No Hdmi Control Option Hdmi cable cannot support CEC ActionHDMI, you can use any OptionalHdmi output CableTurning Off the TV’s Hdmi Control of a CEC Device Using Hdmi ControlResolving CEC Conflicts Removing an Hdmi DeviceAppendix a TV Care Installing the Remote Control BatteriesCleaning Recommendations Care of the Remote ControlLamp Part Number 915B455012 Allow it to cool for at leastOne hour before attempting to Replace the lamp cartridgeRemoving the Old Lamp Cartridge Use only replacement lamp part number 915B455012Replacement Procedure Installing the New Lamp CartridgeService Appendix B TroubleshootingService and Customer Support Mode menuTV Channels Symptom Remarks Change Lamp Energy from Standard to Bright TV Power On/Off Symptom RemarksPicture Symptom Remarks Check that Digital Audio Output and/or AVR Audio Output Sound Symptom RemarksStream TV-VNC Problems Symptom Remarks Trademark and License Information Mitsubishi TV Software Mitsubishi TV SoftwareGNU General Public License Conveying Verbatim Copies Acceptance Not Required for Having Copies GNU General Public License No Warranty Preamble Version 2.1, FebruaryFor assistance call 1800 Mitsubishi Home-Cinema Television Limited Warranty Warranty Third Party Services Content Disclaimer Internet Access Required for Third Party Services UpdatesAvailability of Content on Third Party Services Index Page TVsupport@mevsa.com System ResetLamp-Substitution Alert