46Appendices
Appendix B: Troubleshooting, continued
TV Power On/Off
| Symptom | Remarks | ||
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1. | TV takes an excessively long time to power | When powered on, the TV needs time to boot up, just as a | ||
| on. | computer does. | ||
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2. | You cannot program the TV to turn on auto- | • The TV may be locked. | ||
| matically (Timer function) | • The clock may not be set. | ||
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3. | TV turned itself off and the light on the front | • Momentary power fluctuation can cause the TV to turn off | ||
| panel started to blink. |
| to prevent damage. Wait for the green light to stop flashing | |
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| and turn the TV on again. |
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| • If the TV does not stay on, press the POWER button on the | |
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| control panel for ten seconds to perform System Reset. If |
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| this happens frequently, obtain an AC line power condi- |
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| tioner/surge protector. |
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| • An unusual digital signal may have been received, triggering a pro- | |
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| tection circuit. Wait for the light to stop flashing and turn TV on. |
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4. | TV will not power off. | Press the POWER key on the control panel for ten seconds to | ||
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| perform System Reset. | |
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Picture |
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| Symptom |
| Remarks | |
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1. | Picture does not look like a |
| Not all signals are | |
| picture. |
| tion programming from your cable or satellite provider, you must | |
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| subscribe to the provider’s | |
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| a | |
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2. | TV has sound but no picture. |
| • | Press MENU on the remote control. If the menu displays, |
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| then there is a problem with the incoming signal. |
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| • Check that all video inputs are plugged in firmly. | |
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| • Press and hold the POWER button on the control panel for ten | |
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| seconds to perform System Reset. |
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3. | Picture has become dimmer. |
| • | The lamp is nearing the end of its life. Order a new lamp. |
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| • Adjust picture brightness and contrast to maximum levels. | |
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| • Change Lamp Energy from Standard to Bright. | |
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4. | You cannot view a picture when playing a |
| Check your VCR’s owner’s guide for further troubleshooting. | |
| VHS tape. |
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5. | VCR or DVD player’s |
| Stop playback. Possible cause: Many VCRs and DVD players | |
| up and down. |
| provide | |
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| appear to jitter up and down. | |
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6. | When viewing a stopped VCR, white lines |
| • Turn off video mute for the VCR. | |
| are rolling on the screen. |
| • Begin playing the tape. | |
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| • Change the VCR input from Line 1 to the VCR antenna input. | |
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7. | A color program appears as a black and |
| 842 Series. The PerfectColor color balance has been incor- | |
| white image, or the colors are dim, or the |
| rectly set. Reset the PerfectColor balance. | |
| screen is black. |
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8. | Picture from an HDMI input is noisy (poor |
| Upgrade a standard (unmarked) HDMI cable to a | |
| quality). |
| HDMI cable. | |
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9. | The image from a computer appears dis- |
| • | Normal TV operation. The TV does not correct distortion in |
| torted when viewed on the TV. |
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| the picture from a computer because the correction process |
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| may cut off the edges of the image. |
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| • The aspect ratio may be wrong for the image. Press FORMAT | |
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| to change. |
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For assistance call 1(800)