Axis Communications axis user manual Support Overview, System Overview, Logs & Reports

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AXIS M1143–L

System Options

•the boot protocol (DHCP or static)

•the static IP address

•the default router

•the subnet mask

•the system time

•the IEEE 802.1X settings

•the focus position

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 44.

To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours. This can be useful for identifying the product among other products installed in the same location.

For information about firmware upgrade, see Upgrading the Firmware on page 45.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting on page 45.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View that also shows the settings specified under Video Stream>Image>Image Appearance. The server report .zip file should always be included when contacting support.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

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Contents Axis M1143-L Intellectual Property Rights Photobiological SafetyAbout this Document LiabilityAxis M1143-L Table of ContentsHardware Overview ConnectorsHardware Overview Color Indication LED IndicatorsAccessing the Product Accessing the ProductAccess from a Browser Click Create self-signed certificate Access from the InternetSet the Root Password Network TCP/IP AdvancedPTZ Controls Live ViewControls on the Live View Axis Media Control viewer toolbarAxis M1143-L Axis Media Control AMC How to Stream H.264Media Streams Media StreamsAlternative Methods of Accessing the Video Stream Axis M1143-L Setting Up the Product Setting Up the ProductBasic Setup Video Stream VideoPixel Counter Image Stream Profiles264 White Balance Camera SettingsExposure Settings Image AppearanceGo to Video Video Stream and select the Image tab View AreaOverlay Overlay ImageGo to Video Overlay Image Privacy MaskLive View Config Default Viewer for BrowsersLive View Config Output Buttons Viewer SettingsGo to Setup Live View Config User Defined LinksAxis M1143-L Guard Tour Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomControls AdvancedMotion Detection DetectorsDetectors Camera TamperingMotion Detection Parameters Set Up Motion Detection WindowsLow level 0% Default valuesRecommended values Events EventsPTZ Control Setting Up an Action RuleGo to Events Action Rules and click Add Schedules RecipientsRecurrences Go to Events Recurrences and click Add Continuous Recording RecordingsRecordings Recording ListAxis M1143-L Users System OptionsSystem Options SecurityGo to System Options Security Https IeeeCertificates Go to System Options Security Certificates Date & TimeNetwork Basic TCP/IP SettingsAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 HttpsSmtp email QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264Ports MaintenancePorts & Devices Network ShareLogs & Reports SupportSupport Overview System OverviewPlain Config Reset to Factory Default SettingsScripting File UploadChecking the Firmware TroubleshootingTroubleshooting Emergency Recovery ProcedureProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Problems with the H.264 format Product is accessible locally but not externallyStatus and Network indicator LEDs are flashing red rapidly No images displayed on web Video and image problems, generalVideo Camera Settings Problems uploading filesMotion Detection triggers unexpectedly Storage and disk management problemsTechnical Specifications Technical SpecificationsConnectors Function/group Specifications InstallationMaintenance General Casing PowerPerformance Considerations
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