Axis Communications axis user manual No images displayed on web, Video and image problems, general

Page 48

AXIS M1143–L

Troubleshooting

Status indicator LED is ﬂashing red and the product is inaccessible

A ﬁrmware upgrade has	See Emergency Recovery Procedure on page 45.
been interrupted or the
ﬁrmware has otherwise been
damaged

No images displayed on web page

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

Installation of additional	Conﬁgure the Axis product to use a Java applet for updating video images in Internet Explorer. Go
ActiveX component	to Setup > Live View Conﬁg and select Java applet under Default viewer.
restricted or prohibited
Video and image problems, general

Image too dark or too light	Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
	Video > Camera Settings.
Missing images in uploads	This can occur when trying to use a larger image buffer than is actually available. Try lowering
	the frame rate or the upload period.
Slow image update	Conﬁguring pre-buffers, motion detection, high-resolution images or high frame rates will affect
	the performance of the Axis product.
Poor performance	Poor performance may be caused by heavy network trafﬁc, multiple users accessing the product,
	low performance clients, use of features such as motion detection, event handling or uploaded
	applications.
Poor quality snapshot images

Screen incorrectly	Conﬁgure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256
conﬁgured on your computer	colors will produce dithering artifacts in the image.

Overlay image is not displayed

Incorrect size or location of overlay image

The overlay image may have been positioned incorrectly or may be too large. See Overlay Image Settings in the online help for more information.

Privacy mask is not displayed

Incorrect size or location of	The privacy mask may have been positioned incorrectly or may be too large.
privacy mask
Browser freezes

Firefox can sometimes	Lower the image resolution
freeze on a slow computer
Problems uploading ﬁles

Limited space	There is only limited space available for the upload of your own ﬁles. Delete existing ﬁles to free
	up space.

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Contents Axis M1143-L Photobiological Safety About this DocumentLiability Intellectual Property RightsTable of Contents Axis M1143-LConnectors Hardware OverviewHardware Overview LED Indicators Color IndicationAccessing the Product Accessing the ProductAccess from a Browser Access from the Internet Set the Root PasswordNetwork TCP/IP Advanced Click Create self-signed certiﬁcateLive View Controls on the Live ViewAxis Media Control viewer toolbar PTZ ControlsAxis M1143-L How to Stream H.264 Media StreamsMedia Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Axis M1143-L Setting Up the Product Setting Up the ProductBasic Setup Video Video StreamPixel Counter Stream Proﬁles Image264 Camera Settings Exposure SettingsImage Appearance White BalanceView Area OverlayOverlay Image Go to Video Video Stream and select the Image tabPrivacy Mask Go to Video Overlay ImageDefault Viewer for Browsers Live View ConﬁgLive View Conﬁg Viewer Settings Go to Setup Live View ConﬁgUser Deﬁned Links Output ButtonsAxis M1143-L Preset Positions PTZ Pan Tilt ZoomPTZ Pan Tilt Zoom Guard TourAdvanced ControlsDetectors DetectorsCamera Tampering Motion DetectionSet Up Motion Detection Windows Motion Detection ParametersDefault values Low level 0%Recommended values Events EventsSetting Up an Action Rule PTZ ControlGo to Events Action Rules and click Add Recipients SchedulesRecurrences Go to Events Recurrences and click Add Recordings RecordingsRecording List Continuous RecordingAxis M1143-L System Options System OptionsSecurity UsersIeee Go to System Options Security HttpsCertiﬁcates Date & Time Go to System Options Security CertiﬁcatesBasic TCP/IP Settings NetworkAdvanced TCP/IP Settings Https NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailStorage UPnPTMRTP/H.264 BonjourMaintenance Ports & DevicesNetwork Share PortsSupport Support OverviewSystem Overview Logs & ReportsReset to Factory Default Settings ScriptingFile Upload Plain ConﬁgTroubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with the H.264 formatStatus and Network indicator LEDs are ﬂashing red rapidly Video and image problems, general Video Camera SettingsProblems uploading ﬁles No images displayed on webStorage and disk management problems Motion Detection triggers unexpectedlyTechnical Speciﬁcations Technical SpeciﬁcationsFunction/group Speciﬁcations Installation Maintenance General CasingPower ConnectorsPerformance Considerations

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