Axis Communications axis Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS M1143–L

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your ﬁrst actions when troubleshooting a problem should be to check the current ﬁrmware version. The latest version may contain a correction that ﬁxes your particular problem. The current ﬁrmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the product with the latest ﬁrmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the ﬁrmware.

To upgrade, follow these instructions:

1.Save the ﬁrmware ﬁle to your computer. The latest version of the ﬁrmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the products web pages.

3.Under Upgrade Server, click Browse and locate the ﬁle on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconﬁgured and customized settings are saved when the ﬁrmware is upgraded (providing the features are available in the new ﬁrmware) although this is not guaranteed by Axis Communications AB.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line: arp -s <IP address> <serial number> temp

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Contents Axis M1143-L About this Document Photobiological SafetyLiability Intellectual Property RightsAxis M1143-L Table of ContentsConnectors Hardware OverviewHardware Overview Color Indication LED IndicatorsAccessing the Product Accessing the ProductAccess from a Browser Set the Root Password Access from the InternetNetwork TCP/IP Advanced Click Create self-signed certiﬁcateControls on the Live View Live ViewAxis Media Control viewer toolbar PTZ ControlsAxis M1143-L Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Axis M1143-L Setting Up the Product Setting Up the ProductBasic Setup Video Video StreamPixel Counter Stream Proﬁles Image264 Exposure Settings Camera SettingsImage Appearance White BalanceOverlay View AreaOverlay Image Go to Video Video Stream and select the Image tabGo to Video Overlay Image Privacy MaskDefault Viewer for Browsers Live View ConﬁgLive View Conﬁg Go to Setup Live View Conﬁg Viewer SettingsUser Deﬁned Links Output ButtonsAxis M1143-L PTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom Guard TourControls AdvancedDetectors DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsDefault values Low level 0%Recommended values Events EventsSetting Up an Action Rule PTZ ControlGo to Events Action Rules and click Add Recipients SchedulesRecurrences Go to Events Recurrences and click Add Recordings RecordingsRecording List Continuous RecordingAxis M1143-L System Options System OptionsSecurity UsersGo to System Options Security Https IeeeCertiﬁcates Go to System Options Security Certiﬁcates Date & TimeNetwork Basic TCP/IP SettingsAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 HttpsSmtp email QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourPorts & Devices MaintenanceNetwork Share PortsSupport Overview SupportSystem Overview Logs & ReportsScripting Reset to Factory Default SettingsFile Upload Plain ConﬁgTroubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with the H.264 formatStatus and Network indicator LEDs are ﬂashing red rapidly Video Camera Settings Video and image problems, generalProblems uploading ﬁles No images displayed on webMotion Detection triggers unexpectedly Storage and disk management problemsTechnical Speciﬁcations Technical SpeciﬁcationsMaintenance General Casing Function/group Speciﬁcations InstallationPower ConnectorsPerformance Considerations

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