Philips 227E3L user manual Troubleshooting, Make sure the computer is turned on

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9.Troubleshooting & FAQs

9. Troubleshooting & FAQs

9.1 Troubleshooting

This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer service representative.

Common Problems

No Picture (Power LED not lit)

v Make sure the power cord is plugged into the power outlet and into the back of the monitor.

v First, ensure that the power button on the front of the monitor is in the OFF position, then press it to the ON position.

No Picture (Power LED is White)

v Make sure the computer is turned on.

v Make sure the signal cable is properly connected to your computer.

v Make sure the monitor cable has no bent pins on the connect side. If yes, repair or replace the cable.

v The Energy Saving feature may be activated

Screen says

Attention

Check cable connection

v Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick Start Guide).

v Check to see if the monitor cable has bent pins.

v Make sure the computer is turned on.

AUTO button doesn't function

v The auto function is applicable only in VGA-Analog mode. If the result is not

satisfactory, you can do manual adjustments via the OSD menu.

Note

The Auto Function is not applicable in DVI- Digital mode as it is not necessary.

Visible signs of smoke or sparks

v Do not perform any troubleshooting steps

v Disconnect the monitor from mains power source immediately for safety

v Contact with Philips customer service representative immediately.

Imaging Problems

Image is not centered

v Adjust the image position using the “Auto” function in OSD Main Controls.

v Adjust the image position using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Image vibrates on the screen

v Check that the signal cable is properly securely connected to the graphics board or PC.

Vertical flicker appears

v Adjust the image using the “Auto” function in OSD Main Controls.

v Eliminate the vertical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Horizontal flicker appears

v Adjust the image using the “Auto” function in OSD Main Controls.

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Contents Customer care and warranty Troubleshooting & FAQs Table of Contents Safety precautions and mainte- nance Maintenance‡ Temperature 0-40C 32-95F OperationService Notational DescriptionsDisposal of product and packing material Waste Electrical and Electronic EquipmentSetting up the monitor InstallationPackage contents Install base standConnecting to your PC Model 227E3LH Switch monitor’s power on Model 227E3LPH Switch monitor’s power onOperating the monitor Basic and simple instruction on the control keys OSD MenuModel 227E3LPH Resolution notification Remove Base Stand and BasePhysical Function Tilt Remove the Base StandSetting up the monitor Image Optimization SmartImage LiteInstallation SmartContrastPhilips SmartControl Lite First launch -WizardStart with Standard pane Adjust menu Color menu First color Calibration Screen SmartImage LiteImage Optimization Exit Close SmartControl Lite PowerSensor Setting Default settingsCustom settings Available for model 227E3LPH onlyHow to adjust settings Technical Specifications Picture/Display Monitor Panel TypeBacklight 30,000hrs Environmental Cabinet Color Black Back, Blue Front Finish GlossyResolution & Preset Modes Recommended Resolution@ 60 Hz analog input @ 60 Hz digital inputPower Management VesaRegulatory Information Lead-free ProductCongratulations This display is designed for both you and the planetEpeat Electronic Product This product is in conformity with the following standards EN61000-3-22006 Limits for Harmonic Current Emission GS EK1-20002009 GS mark requirement Reorient or relocate the receiving antenna Declaration of Conformity for Products Marked with FCC LogoRegulatory Infomation Placering/Ventilation Paikka/IlmankiertoPlassering/Ventilasjon Regulatory Infomation Customer care and warranty Philips’ Flat Panel Monitors Pixel Defect PolicyPixels and Sub pixels Types of Pixel DefectsTotal bright dot defects of all types Dark subpixelAdjacent dark subpixels Total black dot defects of all typesCustomer Care & Warranty Bulgaria LAN Service Lithuania UAB ServicenetTopaz-Service Company +38 044 245 73 Russia BelarusContact Information for Apmea region AL Shahd Computer L.L.CTroubleshooting Make sure the computer is turned onSmartControl Lite FAQs Power on light is too strong and is disturbingImage appears blurred, indistinct or too dark Image appears distorted.Text is fuzzy or blurredGeneral FAQs Q2 What is the recommended refresh rate for LCD monitor?Q4 How do I adjust the resolution? Q7 How should I clean the LCD surface?Q6 Is the LCD screen resistant to scratches? Q10 Are Philips LCD monitors Plug-and- Play?Troubleshooting & FAQs Koninklijke Philips Electronics N.V. All rights reserved