Philips 19PFL3403D/10 Troubleshooting, General TV issues, TV channel issues, Picture issues

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9 Troubleshooting

This section describes commonly-encountered issues and accompanying solutions.

9.1General TV issues

The TV does not switch on:

Unplug the mains cord, wait for one minute and plug in the mains again.

Verify that the mains cord is properly connected and that the mains are powered.

The remote control is not working properly:

Verify that the remote control batteries are correctly inserted according to the +/- orientation.

Replace the remote control batteries if they are flat or weak.

Clean the remote control and TV sensor lens.

You forgot your code to unlock Auto Lock

Enter ‘0711’ as described in Section 5.7 Lock TV channels or connected devices (Auto Lock).

The TV menu is in the wrong language

See Section 6.1 Automatically install channels for instructions on how to change the TV menu to your preferred language.

When turning the TV on/off/to standby, you hear a creaking sound from the TV chassis:

No action is required.The creaking sound is normal expansion and contraction of the TV as it cools and warms up.This does not impact performance.

You forgot your code to unlock Auto Lock

Enter ‘0711’ as described in Section 5.5 Use advanced teletext features (Auto Lock).

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9.2TV channel issues

Previously installed channels do not appear in the channel list:

Verify that the correct list is selected.

The channel may have been uninstalled to the Rearrange menu.To access the menu, press MENU on the remote control and select Install > Channel installation > Rearrange.

No digital channels were found during the installation:

Verify if the TV suppports DVB-T in your country. See the listed countries on the back of the TV.

9.3Picture issues

The power indicator is on, but there is no picture:

Verify if the antenna is connected properly.

Verify if the correct device is selected.

There is sound but no picture:

Verify that picture settings are correctly set. See Section 5.3 Adjust picture settings.

You receive poor TV reception from an antenna connection:

Check that the antenna is properly connected to the TV.

Loud speakers, unearthed audio devices, neon lights, high buildings or mountains can influence the picture quality.Try to improve the reception quality by changing the antenna direction or moving devices away from the TV.

Verify if the correct TV system is selected for your region. See Section 6.2 Manually install channels.

If reception on only one channel is poor, try to fine tune this channel. See Section 6.2 Fine tune analogue channels.

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Contents Register your product and get support at Table of contents Warranty EN-3 SafetyEnvironmental care Screen careTV overview Your TVEN-6 Remote controlProgram up or down Volume up or down PowerGet started Position the TVWall mount the TV Secure the VESA-compatible wall bracket to the TV Connect cablesLocate the TV Antenna connector at the back of the TV Connect the antenna cableConnect the mains cord Manage cables Insert the remote control batteriesSwitch on the TV First time setupUse your TV Switch your TV on/off or to standbyWatch TV Watch connected devicesUse teletext DDNote for UK users only For advanced information on teletext, seeEN-13 Use more of your TV Remote control overviewUse the main menu Access the main menuSmart settings Picture Sound Feature Install Use TV menusPress ï to select Brightness Press Æ to enter the Picture settingsPress Æ to enter the Brightness setting Use the Quick access menuPicture format See .3.3 Change picture format Adjust picture and sound settingsAdjust picture settings Use smart settingsMovie Expand 169 Not for HD Change picture formatSuper zoom Not for HD Not for HDAuto volume leveling Reduces Change to Shop or Home ModeAdjust sound settings SettingsUse Electronic Programme Guide Use advanced teletext featuresAdjust feature settings Select FeaturesAutomatic Lock TV channels or connected devices Auto Lock Automatically switch the TV to standby SleeptimerAutomatically switch the TV on Start time Automatically switch the TV off Stop timeTo set parental ratings Update your TV softwareUse subtitles Listen to digital radio channelsCheck your current software version Install channelsAutomatically install channels Update software digital broadcastsSelect your system DDNote Manually install channelsInstall channels Select your countryFine tune analogue channels Installation menu Search and store new TV channelsRearrange channels Rename channelsEN-27 Uninstall or reinstall channelsManually update the channel list Test digital receptionCommon Interface Slot for Conditional Access Modules Connect devicesConnection overview Scart Good quality Select connection qualityHdmi Highest quality Component Y Pb Pr Higher qualityEN-30 Video Good qualityVideo cable Audio L/R cable Red,White Composite Basic qualityConnect devices Blu-ray Disc playerDVD player EN-32 Satellite receiverHD digital receiver Combined DVD recorder and digital receiverDVD recorder and home theatre system Separate DVD recorder and receiverEN-34 Game console or camcorderPersonal Computer To connect a PC to the back of the TVUse Philips EasyLink Setup devicesPush the CAM in as far as it will go Prepare TV for digital servicesUsing the Conditional Access Module Access CAM servicesTuner / Reception / Transmission Supported display resolutions Computer formats PCPower Video formatsPicture issues TroubleshootingGeneral TV issues TV channel issuesSound issues Hdmi connection issuesPC connection issues EN-40 Contact usIndex Timers Screen care SettingsSetup devices Sharpness Shop mode Side Smart settingsEN-43 EN-44 Koninklijke Philips Electronics N.V. All rights reserved