Philips DSX5250 manual No picture, Alternate audio track is not available, Access card problems

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SYMPTOM

9 POSSIBLE SOLUTIONS

No picture.

9Make sure all power cords are connected.

9Make sure the TV input is set properly.

9Make sure the TV source is set properly on the TV. Press the TV/SAT button on the remote.

9Check that the receiver is on. Check that the access card is inserted properly in the receiver (see p. 16). If you are receiving only a few stations, call DIRECTV to have your programming activated.

9Check the satellite antenna’s signal strength (see p. 18).To ensure a quality picture, make sure the signal is coming directly from the receiver and not through your VCR. Call DIRECTV for details.

9Make sure the RG-6 cable is properly connected to the antenna’s LNB.

9Check the cable for kinks.

Alternate audio track is not available.

9Not all programs offer alternate audio tracks and are indicated by the I- II symbol in the banner. Press ALT AUDIO to see a list of available languages.

Audio track language is incorrect.

9Check the default language settings (see p. 33).The program provider may not make available all the languages displayed in the Language screen accessed in the main menu.

Access card problems.

9 Check that the card is inserted properly (see p. 16). Call DIRECTV.

Remote control doesn’t work.

9Make sure the batteries are inserted correctly (see p. 12) and are not dead. Be sure you are within operating range of the receiver.

No sound.

9Make sure the Mute isn’t on.

Volume too high.

9Set TV volume to medium loudness. For Philips TV sets only, you can adjust the volume with remote.

Screen is frozen or completely black, or Power button doesn’t work.

9Try turning the satellite receiver power off and on again.

9Make sure the TV and VCR are set to the correct channel.

You see a message that says a software upgrade is available.

9Select Update Now. New software is available and will be installed on your satellite receiver automatically. Doing so is in your best interest because new features will be available and/or possible difficulties will be corrected.

LNB has a short circuit.

9Check for kinked cable.

During zapping, box does not go to the next channel.

9When Favorites or Themes are selected, only selected channels will display in the Guide.

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Contents Page Power Sources AccessoriesPower Cord Protection Read InstructionsIII FCC Regulations and Information This device complies with Part 15 of the FCC U.S.A. RulesFCC Part 68 Analog Device Warnings General InformationDirectv DirectvContents Using Menu Mode Overview FeaturesBefore You Start TV Mode Standby ModeGuide Mode Menu ModeFront View About your Directv PLUSsatellite receiverRear View About the remote Fitting Batteries Preparing your remote for useIf your Television has RF Connection Only Connecting to your existing equipmentIf your Television has A/V Connectors VCR If you have a TV and a VCRReplacing the Access Card Inserting your Access CardSwitching Your Receiver On and Off InstallationTo access the installation menu Enter Zip CodePoint Dish Dish ConfigurationSystem Test About the banner OperationZap Banner Short banner Long bannerSong ID Displays Browse BannerNotification Displays While watching a program, you canWhat’s in the Guide Using the Directv Programming GuideHelp Menu Taglist Go to Date Other GuidesTo do this Using the GuideDo this To tag a non-PPV program To enter the passwordTo tag a PPV program To untag a programTo purchase a PPV program Pay Per View PPVFavorite Channels To change audio tracks when availableThemes Alternate AudioOther Guides Options menuGo to Date TaglistHelp MenuUsing Menu Mode Using menu modeNavigating in Menu Mode Menu mode defaultsScreen Format General settingsBanner Duration Favorite Channel To change the contents of a Favorites ListTo edit a Favorites List Name Change Password Access ControlTo change your password Lock/Unlock the SystemSet Purchase Limit Channel LockMaturity Rating To set the Purchase LimitTo replace the Access Card Replace the Access CardPreferred language To choose the preferred languagePurchases UpgradesCompleted Purchases Pending PurchasesTo view mail MailTo delete a message Where to Find Help TroubleshootingSymptom Possible Solutions Remote control doesn’t work Access card problemsVolume too high You see a message that says a software upgrade is availableCAM GlossaryEPG IppvPPV MPGSPG Telephone Prefix Appendix a Installation in expert ModeApplication Type Keep in a Safe Place for Future Reference SpecificationsPhilips
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