Appendix A: Technical Information
Service | Hours | Country |
| Telephone Number | |
|
|
|
|
| |
Technical Support - Live phone help | USA | (510) | |||
from Technical Support Engineers | 5:00pm (PST) |
| (510) | ||
|
| France | +33 (1) 45 43 56 26 | ||
|
|
| +33 | (1) 45 43 17 78 (Fax) | |
|
| UK | +44 | (1256) 844899 | |
|
|
| +44 | (1256) 364222 (Fax) | |
|
|
|
|
| |
Electronic Bulletin Board Service | 24 hours a day | USA | (510) | ||
(BBS) - Information on software | 7 days a week |
| 14400 baud rate, Parity=N, | ||
upgrades, new releases and other |
|
| Data Bits=8, Stop Bits=1 | ||
helpful information |
|
| YMODEM and ZMODEM | ||
|
|
| (recommended file transfer | ||
|
|
| protocols) | ||
| " | UK | +44 | (1256) 363373 | |
|
|
|
|
| |
RMA (Return Materials Authorization) | USA | (510) | |||
- Return products for repair | 4:45pm (PST) |
| (510) | ||
|
|
|
|
| |
24 hours a day | USA | (510) | |||
for product literature, technical | 7 days a week |
|
|
|
|
bulletins and other helpful information |
|
|
|
|
|
|
|
|
| ||
World Wide Web - Product | 24 hours a day | USA | http://www.micronics.com | ||
information, technical support, press | 7 days a week |
|
|
|
|
releases and other helpful information |
|
|
|
|
|
| " | Europe | http://www.mcrni.com | ||
|
|
|
|
| |
Customer Service - Order Micronics | USA | (800) | |||
and Orchid products | 5:00pm (PST) |
| (510) | ||
|
| France | +33 (1) 45 43 56 26 | ||
|
|
| +33 | (1) 45 43 17 78 (Fax) | |
|
| UK | +44 | (1256) 479 898 | |
|
|
| +44 | (1256) 364222 (Fax) | |
|
| Germany | +49 (89) 58 09 82 55 | ||
|
|
| +49 | (89) 58 09 82 25 (Fax) | |
|
| Taiwan | +886 2 918 5005 | ||
|
|
| +886 2 911 5472 (Fax) | ||
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Table |
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