Chapter 5 - Help
Customer Support
Use the Troubleshooting chart on page 64 to resolve common situations that don’t require professional at- tention. If the information provided does not resolve your problem, please contact your Adcom dealer or contact the Adcom customer service department as follows:
Adcom, LLC
8541 E. Anderson Dr., Suite 101
Scottsdale, Arizona 85255
•Telephone: (480)
•Fax: (480)
•Email: service@adcom.com
•Web: www.adcom.com
Adcom Protection Plan
Adcom offers the enclosed valuable Limited War- ranty. Please read the details on the Warranty Card carefully to understand the extent of the protection offered by the Warranty, its reasonable limitations, and what you should do in order to obtain its ben- efits. Be sure to verify that the serial number printed on the rear panel matches the serial number on the outer carton. If any number is altered or missing, you should notify us immediately in order to ensure that you have received a genuine Adcom product which has not been opened, mishandled, or tampered with in any way. Always retain your original sales receipt as a proof of purchase.
Product Care & Maintenance
Before your Adcom receiver left our factory, it was carefully inspected for physical imperfections and tested for all electrical parameters as a routine part of Adcom’s systematic quality control. This, along with full operational and mechanical testing, should ensure a product flawless in both appearance and performance.
After you have unpacked the
www.adcom.com
writing and if the shipping carton and packing mate- rials are not available for inspection by the carrier. Save all packing materials until the claim has been settled.
A Special Note on “Hum”
If there is a
To determine if your cable system is the contributing factor, disconnect the CableTV incoming signal line (round, 75Ω) at the wall, or the first component the cable is connected to (e.g. the cable box or VCR). If the hum is no longer present, you must insert a “75Ω ground loop isolator” before reconnecting the line. Check with your Adcom dealer to obtain one.
System Reset
In rare cases the
0)for about five minutes. After waiting, turn the unit back on (position 1). If the unit functions normally, no further action is needed.
In the event that the unit still does not operate prop- erly, it may be necessary to manually reset the pro- cessor. Note, however, that when the processor is reset you will lose all settings including digital au- dio assignments, surround mode settings, speaker configurations, tuner presets and any other memory items. For this reason we strongly recommend that you record these settings so that it is easy to restore them after resetting the processor. To reset the unit to factory default settings you will need to enter the discrete remote control command. Please refer back to the discrete remote control commands table. The command name is “Factory Defaults”, the IR code is 86h. This should reset the system.
If the manual reset does not solve the problem, con- tact your authorized Adcom dealer, an authorized Adcom service center or contact Adcom’s service department directly for further advice.
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