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TROUBLESHOOTING
TROUBLESHOOTING
SYMPTOM |
| POSSIBLE CAUSE | POSSIBLE SOLUTION |
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CAMERA DOES NOT WORK |
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Cannot turn on the camera. |
| Battery is not installed correctly. | Install battery correctly using the |
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| direction indicator inside the battery |
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| compartment. |
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| Battery is dead or weak. | Replace battery. |
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| Battery compartment door was not | Close the battery compartment |
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| closed correctly. | properly. |
The camera buttons do not |
| The camera needs to be reset. | Open and close the |
work. |
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| battery/memory card door. |
The camera turns off during |
| The battery is drained of power. | Replace the battery with a new |
usage. |
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| one. |
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| The Auto time off setting is too | Your camera comes with an Auto |
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| short. | Time Off setting, so if the camera is |
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| inactive for a certain amount of |
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| time, it powers off to conserve |
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| battery power. Please refer to the |
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| time limit. |
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PICTURES/VIDEO CLIPS |
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Picture/Video clip has poor image quality.
Poor Lighting. | Increase the lighting in the |
| surrounding area when taking web |
| camera/picture and video clips. |
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Lens is dirty. | Clean the lens with a soft cloth. |
| See the Camera Maintenance |
| section. |
Subject too close. | Stand at least 3.9 ft. (1.2m) away |
| from the subject. |
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TAKING PICTURES
Flash picture taken is too | Subject is too close. | Move the subject further away from |
light. |
| the camera. |
| The flash is not needed. | Change the camera setting to Auto |
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| Flash. |
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| Lighting condition is too bright. | Decrease exposure compensation. |
Flash Picture taken is too | The subject is too far away for the | Move the subject closer to the |
dark. | flash to be affective. | camera, or move the camera closer |
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| to the subject. |
| Flash is not on. | Turn the flash On. |
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| The subject is in front of a bright | Change the subject’s position. |
| light. |
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| Lighting condition is too dark. | Increase the exposure |
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| compensation. |
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