Concord Camera 2040 manual Getting Help

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GETTING HELP

GETTING HELP

You can get help from our troubleshooting section, FAQ on our website or by contacting a customer support representative.

Troubleshooting Section

If you need help with your camera, refer to the Troubleshooting section of this manual.

Website Customer Support/FAQ

Please visit our customer support website at: www.support.concord-camera.comto view the FAQ section. Most support issues are answered in the Frequently Asked Questions (FAQ) section.

Customer Support

Before You E-mail or Call us

If you have questions concerning the operation of the camera or software installation, you can speak to or e-mail a customer service representative. Please have the following information available:

En

Computer Information: Operating System Processor Speed (MHz) Computer Make and Model Amount of memory

Exact Error message received CD-ROM Part Number

For Camera Support please contact:

Toll Free in the US and Canada:

• (866) 522-6372

Monday – Friday 8:00am – 8:00pm Saturday: 9am – 5pm

Sunday: 12pm – 4pm

Web: www.concord-camera.com

Email: support@concord-camera.com

Toll Free in Europe:

• UK:

0800-1696482

• Spain:

900-973195

• Germany:

0800-1800563

• Italy:

800-781883

• France:

0800-917599

Toll:

+31-53-4829779

Monday – Friday 09:00 – 18:00 Saturday & Sunday: closed (Central European Time)

Email: support@concord-camera.com

For ArcSoft Technical Support, please contact:

In the USA and Canada:

ArcSoft, Inc.

46601 Fremont Blvd.

Fremont, CA 94538 Monday – Friday 8:30AM - 5:30PM (PST) Tel: (510) 440-9901 Fax: (510) 440-1270 Web: www.arcsoft.com

E-mail: support@arcsoft.com

In Europe:

Arcsoft, Inc.

Unit, Shannon Industrial

Estate

Shannon, Co. Clare, Ireland

Tel: +353 (0) 61 702087

Fax: +353 (0) 61 702001

E-mail: europe@arcsoft.com

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Contents User’s Guide English LCD Icons Camera OverviewTop/Front Bottom/BackTable of Contents Safety Tips and Maintenance Installation GuideConnecting the Camera to the Computer TV ModeAttaching the Wrist Strap Package ContentsCamera Features Getting StartedLoading the Batteries Checking the Battery LevelStatus Memory in Use How to Insert Memory CardHow to Take Out the Memory Card Internal MemoryTurning the LCD on and OFF Turning the Camera on and OFFReview Mode Setting the CAMERA’S Operational ModeCamera Mode Flash Ready LED Status Description How to take picture with the viewfinderTaking a Picture Taking a Picture with the ViewfinderTaking a Picture with the LCD How to taking a picture with the LCDHow to use digital zoom Resolution Maximum Digital ZoomPhotography Hints Using the Main Menu in Camera ModeMain Menu in Camera Mode How to set the flash Setting the FlashFlash Mode How to use self-timer SELF-TIMERImage Resolution Size JPG How to change the resolutionImage Quality Images Stored on 7MB memory approxWhite Balance How to change the qualityWhite Balance Mode Description How to change the White BalanceTo record a video clip How to use Exposure CompensationExposure Compensation Taking Video ClipsTo stop recording Using Review ModeUsing Review Mode How to review a video clipMagnifying Stored Pictures How to magnifyResolution To exit the menu Using Main Menu in Review ModeEnter the Main Menu screen Delete All Deleting Your FilesDelete One Setting the LCD Brightness Using Thumbnail ModeHow to use thumbnail view To exit the setup menu Using the Setup MenuEntering setup menu How to set auto off time Setup Menu and FeaturesSetup Setting Options Description Setting the Auto OFF TimePlay Logo How to turn on or off logo-playingSetting the Language How to set the LanguageMemory or memory card How to format internal memory or memory cardFormatting the Internal Memory and Memory Card Option Default Status To Restore the Default SettingsMacintosh Installation RequirementsComputer System Requirements WindowsOption Description Using the Installer Splash ScreenIdentifying Your Operating System System Proceed toIdentifying your operating system Flow Diagram for Software InstallationStep Click Next Installing the Driver and Directx 9 Windows 98 SEClick on Install Camera Drivers StepStep Click Next Click Finish Installation, then click NextClick Next Step Click Finish Installing Directx 9 WindowsStep Installation screen will appear Installing Arcsoft Photoimpression ALL Windows UsersInstallation Step Status bar Click Next On Install Adobe Acrobat ReaderFiles will be saved into C\Program For Macintosh Users Connecting the Camera to the ComputerDownloading Pictures and Video Clips Onto Your Computer For Windows UsersWindows ME/2000/XP Using Arcsoft PhotoimpressionUnplugging Your Camera from the Computer Windows98SEUsing the TV as a Live Viewfinder Changing TV Mode SettingConnecting the Camera to the TV How to change the TV Mode settingViewing video clips Error MessagesError Reviewing pictures on your TVSymptom Possible Cause Possible Solution TroubleshootingFlash did not work LCD Getting Help VGA Camera SpecificationsSafety Tips Safety Tips and MaintenanceCleaning the camera body Cleaning the lens, viewfinder and LCDPrecautions for Memory Cards Precautions for batteryUser Information Regulatory InformationFCC Information Tested to comply With FCC standards For Home or Office USE