axis international marketing 2130R PTZ Appendix B Troubleshooting, Checking the Firmware, Support

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AXIS 2130/2130R User’s Manual

Troubleshooting

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Appendix B - Troubleshooting

This appendix provides useful information to help you to resolve any difficulty you might have with your AXIS 2130/2130R. Symptoms, possible causes and remedial actions are provided in a quick reference table.

Checking the Firmware

One of your first actions when attempting to solve a problem should be to check the firmware version currently installed. An updated version may contain a correction that fixes your particular problem. For more information, please see Updating the Firmware, on page 29.

Support

If you cannot solve your problem after reading the information in this appendix or after referring to the AXIS 2130/2130R FAQ, you can pass the problem to the AXIS support desk. To help us help you resolve your problems expediently, please be sure to provide the following information:

a brief description of the problem

the Server Report

the log file

if relevant, an example of a poor image.

Server Report

The server report contains important information about the server and its software, as well as a list of the current parameters.

The Log File

The AXIS 2130/2130R log file records events within the unit and can prove a useful diagnostic tool when attempting to resolve any problems that might occur.

Viewing the File

To display the latest log entries since the last Restart of the system:

1.In the admin tools, click the button for General Settings.

2.Click the View Log File button. All server commands executed since the last Restart of the system are displayed in a separate window.

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Contents Axis 2130R PTZ Network Camera User’s Manual Axis Support Services Safety NoticesAbout This Document Legal ConsiderationsTable Of Contents Appendix F Technical Specifications Index Product Overview Features and BenefitsAxis 2130/2130R User’s Manual Front Rear Panel Product DescriptionCeiling Mounting the Axis 2130R Tripod MountingBefore connecting the hardware InstallationConnecting the hardware Unix only Type this in your command lineAccessing the Axis 2130 from a browser Administration Tools ConfigurationAccessing the Tools Admin Tools Overview Installation Wizard Using the Wizards to Design your ApplicationWizard DescriptionDate and Time General SettingsSecurity View Parameter List Layout SettingsView Log File View Server ReportEmergency Actions Network SettingsDNS Parameters Description Miscellaneous Description Dynamic IP Address Notification SettingsParameter Description Header Description Video SettingsImage Flicker reduction DescriptionDefining Preset Positions Preset PositionsReinstating the Factory Default Settings Accessing your Surveillance Images Using the Axis 2130 PTZ Network CameraZoom Positional Control of the CameraIris TiltMethod Operating Systems Refer to Axis IP Installer Appendix a Other IP Setup MethodsWindows Method operates over the entire network. aInstalling the Axis IP Installer Axis IP InstallerSetting the IP Address with the Axis IP Installer Checking the Firmware Appendix B TroubleshootingSupport Server ReportPing Reply Interpretation and recommendation PINGing Your IP AddressNew IP address Request timed outSymptoms Possible causes Remedial actions Symptoms, Possible Causes and Remedial ActionsPossible causes Remedial actions Appendix C Updating the Firmware Obtaining Updated firmware Updating the firmwareAppendix D Customizing The Video Server Configuring using FTPModifying the File System Custom Web Pages Customizing ProceduresEditing and Storing Your Web pages Http//server ip address/local/filename.html Creating a New Home Pins Function Appendix E The I/O Terminal Block ConnectorInput OutputControlling and Monitoring Schematic Connection Diagram of the I/O ConnectorRelay Output Querying the Status of Digital Inputs Digital InputAppendix F Technical Specifications Power Pre/Post Alarm BufferApprovals Safety Operating EnvironmentSecurity Dimensions & WeightManagement File SizesIndex BootpAxis 2130/2130R User’s Manual Index