axis international marketing 2130R PTZ PINGing Your IP Address, New IP address, Request timed out

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Troubleshooting

AXIS 2130/2130R User’s Manual

Alternatively, get a copy of the log file by typing the following command directly into the location/Address field (URL) of your browser:

http://<servername>/support/messages

The log file can be read in any text editor and will look something like this:

Log file Events

Sep 13 11:30:01 AxisProduct syslogd 1.3-3: restart.

Sep 13 11:30:02 AxisProduct camd[22]: camd $Revision: 1.66 $ starting up

Sep 13 11:30:03 AxisProduct sh: Firmware release: Axis 2130 PTZ Network Camera 2.32

Sep 13 11:30:03 AxisProduct sh: Network configuration for AxisProduct

Sep 13 11:30:03 AxisProduct sh: IP: 10.13.10.153 MAC: 00:40:8c:47:00:ba

Sep 13 11:30:03 AxisProduct sh: Netmask: 255.0.0.0 Broadcast: 10.255.255.255

Sep 13 11:30:03 AxisProduct sh: Network: 10.0.0.0 Gateway: 10.1.1.1

Sep 13 11:30:03 AxisProduct parhand[21]: starting server

Sep 13 11:30:03 AxisProduct dstd[31]: Starting $Revision: 1.7 $

Sep 13 11:30:03 AxisProduct ssid[32]: "Starting" 16:15:32 $Revision: 1.14 $ 0

Sep 13 11:30:04 AxisProduct phpd: "Starting" 16:17:07 $Revision: 1.3 $ 0

Sep 13 11:30:04 AxisProduct boa[34]: starting server

Sep 13 11:30:04 AxisProduct iod[36]: iod: Starting 16:19:35 $Revision: 1.16 $

Sep 13 11:30:05 AxisProduct sftpd[24]: sftpd $Revision: 1.109 $ starting up

Typical AXIS 2130/2130R Log File

PINGing Your IP Address

By sending a packet to the specified address and waiting for a reply, the PING utility can determine whether a specific IP address is accessible. It also provides a particularly useful method for confirming addressing conflicts with your AXIS 2130/2130R on the network.

Having disconnected your AXIS 2130/2130R, follow the instructions below in association with Symptoms, Possible Causes and Remedial Actions, on page 27, and run the PING utility to troubleshoot TCP/IP problems on your network:

1.Start a Command window and type ping x.x.x.x, where x.x.x.x is the IP address of the AXIS 2130/2130R.

2.If you receive the reply destination host unreachable, then the AXIS 2130/2130R is not accessible on your subnet. You must obtain a new IP address and reinstall the unit.

3.If this does not solve the problem, disconnect the AXIS 2130/2130R from the network and run PING again. See the table below for an interpretation of the results.

PING Reply

Interpretation and recommendation

 

 

Reply from <IP address>: bytes = 32; time = 10

The IP address is already used and cannot be used again. You must obtain a

ms

new IP address.

Request timed out

This IP address is not in use and is available for use with your AXIS

 

2130/2130R. If you already installed the unit using this IP address, the

 

installation may have failed. Reinstall the unit. Also check all cabling.

 

 

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Contents Axis 2130R PTZ Network Camera User’s Manual About This Document Safety NoticesAxis Support Services Legal ConsiderationsTable Of Contents Appendix F Technical Specifications Index Features and Benefits Product OverviewAxis 2130/2130R User’s Manual Product Description Front Rear PanelTripod Mounting Ceiling Mounting the Axis 2130RConnecting the hardware InstallationBefore connecting the hardware Unix only Type this in your command lineAccessing the Axis 2130 from a browser Accessing the Tools ConfigurationAdministration Tools Admin Tools Overview Wizard Using the Wizards to Design your ApplicationInstallation Wizard DescriptionSecurity General SettingsDate and Time View Log File Layout SettingsView Parameter List View Server ReportDNS Parameters Description Network SettingsEmergency Actions Parameter Description Dynamic IP Address Notification SettingsMiscellaneous Description Image Video SettingsHeader Description Flicker reduction DescriptionPreset Positions Defining Preset PositionsReinstating the Factory Default Settings Using the Axis 2130 PTZ Network Camera Accessing your Surveillance ImagesIris Positional Control of the CameraZoom Tilt Windows Appendix a Other IP Setup Methods Method Operating Systems Refer to Axis IP Installer Method operates over the entire network. aSetting the IP Address with the Axis IP Installer Axis IP InstallerInstalling the Axis IP Installer Support Appendix B TroubleshootingChecking the Firmware Server ReportNew IP address PINGing Your IP AddressPing Reply Interpretation and recommendation Request timed outSymptoms, Possible Causes and Remedial Actions Symptoms Possible causes Remedial actionsPossible causes Remedial actions Obtaining Updated firmware Updating the firmware Appendix C Updating the FirmwareModifying the File System Configuring using FTPAppendix D Customizing The Video Server Editing and Storing Your Web pages Customizing ProceduresCustom Web Pages Http//server ip address/local/filename.html Creating a New Home Input Appendix E The I/O Terminal Block ConnectorPins Function OutputRelay Output Schematic Connection Diagram of the I/O ConnectorControlling and Monitoring Digital Input Querying the Status of Digital InputsAppendix F Technical Specifications Approvals Safety Pre/Post Alarm BufferPower Operating EnvironmentManagement Dimensions & WeightSecurity File SizesBootp IndexAxis 2130/2130R User’s Manual Index
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