AXIS 2130/2130R User’s ManualTroubleshooting 27
Symptoms, Possible Causes and Remedial Actions
Symptoms | Possible causes | Remedial actions |
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The AXIS 2130/2130R cannot | The IP address is already | Run the PING utility (as described above) and follow the |
be accessed from a browser. | being used by another | appropriate recommendations. |
| device. |
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| The IP address is located on a | Run the PING utility (as described in PINGing Your IP Address, on |
| different subnet. | page 26). If you get “no response” or similar, the diagnosis is |
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| probably correct. |
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| In Windows, check that the IP address for your AXIS 2130/2130R is |
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| on the same subnet as your workstation. Exactly how this is done |
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| varies from one version of Windows to another. See Windows’ help |
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| for more information. |
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| If your AXIS 2130/2130R and your workstation are on different |
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| subnets, you will not be able to set the IP address. Contact your |
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| network administrator. |
| In Windows 95, the ARP | In Windows 95, the ARP command cannot be used if you have an |
| table was empty when you | empty ARP table. If the table is empty, |
| tried to set the IP address. | ensuring that the IP address for your own PC is also used. |
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| Type arp |
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| an existing unit on your network before you can download the IP |
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| address to the AXIS 2130/2130R, using ARP. |
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| Note: The AXIS IP Installer is an |
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| installing the unit. |
| The IP address has changed. | Check that there is no DHCP server running on the network and |
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| disable BOOTP in the admin tools (Network>TCP). |
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| Note: The AXIS IP Installer will not work with DHCP. |
| Other networking problems. | Test the network cable by connecting it to some other network |
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| device and then PINGing that device from your workstation. |
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| Test the unit’s network interface by connecting a local computer to |
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| the unit, using a standard Crossover |
| A programming script is | Restore the unit to the factory default settings. |
| locking the unit. |
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The Power indicator is not | Faulty power supply. | Verify that you are using an Axis |
constantly lit. |
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The Network indicator | Faulty cabling. | See Other networking problems, above. |
displays red. |
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Your AXIS 2130/2130R works | Firewall protection. | Check the Internet firewall with your system administrator. |
locally, but not externally. |
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| Default routers required. | Check if you need to configure the default router settings. |
| The Internet site is too | Use a script running on your web server to relay images from the |
| heavily loaded. | AXIS 2130/2130R to the Internet. |
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