axis international marketing 2130R PTZ manual Symptoms, Possible Causes and Remedial Actions

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AXIS 2130/2130R User’s ManualTroubleshooting 27

Symptoms, Possible Causes and Remedial Actions

Symptoms

Possible causes

Remedial actions

 

 

 

The AXIS 2130/2130R cannot

The IP address is already

Run the PING utility (as described above) and follow the

be accessed from a browser.

being used by another

appropriate recommendations.

 

device.

 

 

The IP address is located on a

Run the PING utility (as described in PINGing Your IP Address, on

 

different subnet.

page 26). If you get “no response” or similar, the diagnosis is

 

 

probably correct.

 

 

In Windows, check that the IP address for your AXIS 2130/2130R is

 

 

on the same subnet as your workstation. Exactly how this is done

 

 

varies from one version of Windows to another. See Windows’ help

 

 

for more information.

 

 

If your AXIS 2130/2130R and your workstation are on different

 

 

subnets, you will not be able to set the IP address. Contact your

 

 

network administrator.

 

In Windows 95, the ARP

In Windows 95, the ARP command cannot be used if you have an

 

table was empty when you

empty ARP table. If the table is empty, re-install the product

 

tried to set the IP address.

ensuring that the IP address for your own PC is also used.

 

 

Type arp -ato view the ARP table. If it is empty, you must ping

 

 

an existing unit on your network before you can download the IP

 

 

address to the AXIS 2130/2130R, using ARP.

 

 

Note: The AXIS IP Installer is an easy-to-use alternative for

 

 

installing the unit.

 

The IP address has changed.

Check that there is no DHCP server running on the network and

 

 

disable BOOTP in the admin tools (Network>TCP).

 

 

Note: The AXIS IP Installer will not work with DHCP.

 

Other networking problems.

Test the network cable by connecting it to some other network

 

 

device and then PINGing that device from your workstation.

 

 

Test the unit’s network interface by connecting a local computer to

 

 

the unit, using a standard Crossover (hub-to-hub) Cable.

 

A programming script is

Restore the unit to the factory default settings.

 

locking the unit.

 

The Power indicator is not

Faulty power supply.

Verify that you are using an Axis PS-D power supply.

constantly lit.

 

 

The Network indicator

Faulty cabling.

See Other networking problems, above.

displays red.

 

 

Your AXIS 2130/2130R works

Firewall protection.

Check the Internet firewall with your system administrator.

locally, but not externally.

 

 

 

Default routers required.

Check if you need to configure the default router settings.

 

The Internet site is too

Use a script running on your web server to relay images from the

 

heavily loaded.

AXIS 2130/2130R to the Internet.

 

 

 

Image 27
Contents Axis 2130R PTZ Network Camera User’s Manual Legal Considerations Safety NoticesAxis Support Services About This DocumentTable Of Contents Appendix F Technical Specifications Index Product Overview Features and BenefitsAxis 2130/2130R User’s Manual Front Rear Panel Product DescriptionCeiling Mounting the Axis 2130R Tripod MountingUnix only Type this in your command line InstallationBefore connecting the hardware Connecting the hardwareAccessing the Axis 2130 from a browser Configuration Administration ToolsAccessing the Tools Admin Tools Overview Description Using the Wizards to Design your ApplicationInstallation Wizard WizardGeneral Settings Date and TimeSecurity View Server Report Layout SettingsView Parameter List View Log FileNetwork Settings Emergency ActionsDNS Parameters Description Dynamic IP Address Notification Settings Miscellaneous DescriptionParameter Description Flicker reduction Description Video SettingsHeader Description ImageDefining Preset Positions Preset PositionsReinstating the Factory Default Settings Accessing your Surveillance Images Using the Axis 2130 PTZ Network CameraTilt Positional Control of the CameraZoom IrisMethod operates over the entire network. a Appendix a Other IP Setup MethodsMethod Operating Systems Refer to Axis IP Installer WindowsAxis IP Installer Installing the Axis IP InstallerSetting the IP Address with the Axis IP Installer Server Report Appendix B TroubleshootingChecking the Firmware SupportRequest timed out PINGing Your IP AddressPing Reply Interpretation and recommendation New IP addressSymptoms Possible causes Remedial actions Symptoms, Possible Causes and Remedial ActionsPossible causes Remedial actions Appendix C Updating the Firmware Obtaining Updated firmware Updating the firmwareConfiguring using FTP Appendix D Customizing The Video ServerModifying the File System Customizing Procedures Custom Web PagesEditing and Storing Your Web pages Http//server ip address/local/filename.html Creating a New Home Output Appendix E The I/O Terminal Block ConnectorPins Function InputSchematic Connection Diagram of the I/O Connector Controlling and MonitoringRelay Output Querying the Status of Digital Inputs Digital InputAppendix F Technical Specifications Operating Environment Pre/Post Alarm BufferPower Approvals SafetyFile Sizes Dimensions & WeightSecurity ManagementIndex BootpAxis 2130/2130R User’s Manual Index