RCA CC6251 Customer Assistance and Service, Returning equipment to Thomson for repair or exchange

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Customer Assistance and Service

You can reach Thomson at the

following number:

800-283-6503

(Toll free inside U.S.A.)

Our toll-free Camcorder number operates from 8 a.m. to 5 p.m., CST Monday – Friday

for U.S. customers only

Thomson provides a toll-free telephone number to help you with any problems you may encounter with your camcorder. Many can be diagnosed over the phone, and if necessary, repair or replacement will be arranged. Please have your camcorder model/ serial number and date of purchase ready when you call. If your unit is out of warranty, we will quote the cost of a repair or replacement unit to you.

Returning equipment to Thomson for repair or exchange

If we are unable to resolve your problem over the phone, we will gladly service your unit or exchange it for a new or refurbished camcorder. Refer to the limited warranty on the reverse side to learn about your specific rights and responsibilities.

Always consult Thomson and get a Return Authorization number before returning anything! Obtain a Return Authorization (RA) number from the telephone representative before returning your equipment to avoid delays, accounting errors, or even loss of your unit.

Important information to customers who ship defective equipment to Thomson Consumer Electronics

The Thomson representative who authorized the return of your equipment will give you an RA number over the phone. They will also provide you with instructions on where and how to return your Camcorder. Write the number in large, clear characters on the outside of the box. To avoid confusion and misunderstandings, shipments without an RA number clearly visible on the outside of the box will be returned to you at your expense.

Include a brief note describing the problem and any conversations about the problem you have had with Thomson personnel.

Include your name, address and model/serial number of your Camcorder. These numbers

are located on the bottom of your unit. If your Camcorder is within the warranty period, please provide a copy of the bill of sale to verify purchase date. Use the original box and packing material to protect the equipment from damage in shipment.

For your protection, insure all shipments for full replacement value and use a reliable shipper. Thomson assumes no responsibility for warranty shipments from the customer to the factory if not shipped in the manner prescribed by Thomson.

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Contents CC6151/CC6251/CC6271 Camcorder Users guideProduct Registration Important Safety InformationAssistance Table of ContentsCare and Maintenance Optional AccessoriesLimited Warranty PlaybackFirst-Time Operation Unpack the camcorder and accessoriesAssistance Attach the adapter/charger Adjust the handstrap to fit your handSlide Lens Cover control to open lens cover Insert a tape Set Power CAMERA/OFF/VCR switch to CameraSelect a recording speed Adjust the viewfinder and eyepiece focus controlSelect a tape length Start and stop recording Set the AE dial to AutoPlay back what you have recorded Set the Power switch to OFF to turn off the camcorderClose the lens cover Quick REC Review camcorder’s operating controlsLens Cover Use the Adapter/Charger to Power Your Camcorder Power Your CamcorderUsing an Optional Plug Adapter Attach Adapter/ChargerAttach the Charged Battery Use the Battery to Power Your CamcorderRemove the Battery Battery Safety PrecautionsUse the Refresh Button Charge the BatteryBattery Care and Storage Battery Level IndicatorUse the DCC08 Car Cord Adapter Optional Car Cord AdapterDate and Time Display Install the Clock Lithium CellTo Remove Lithium Cell Rotate the Menu dial to highlight DATE/TIME Set the Date and TimeMonth NOV DAY Time Exit Auto Date Record the Date, Time, and Title DisplaysRepeatedly Press DATE/TIME Videocassettes Erase Protection Safety TabRecording Time CassetteCassette Care and Storage Insert and Remove CassettesTime-Remaining Display RecordingSelect a Tape Length Time-Remaining Display Viewfinder Recording Tips Use the Viewfinder to See What You Record Adjust Viewfinder for Convenient ViewingEyepiece Focus Control Happy Birthday AE Dial Special Effect IndicatorsPreset Titles Battery Level IndicatorMWB Manual White Balance Indicators AT Tracking IndicatorFade Indicators 6EFFECT Exposure Indicators +03Focus Indicators Dew WarningTape Speed Indicators SP or SLP Self-Timer, Animation, and Time Lapse Indicators 1S and 15SLithium Cell Tape Length T30To Turn on the Full Auto Mode Full Auto ModeTo Turn Off the Full Auto Mode Camera Edit Feature Quick Record FeatureQuick Review Feature Auto Head CleanerUse the Zoom Buttons W and T ZoomingZooming To Turn Tele Macro Zooming on or OFFAuto Focus FocusingManual Focus Conditions Requiring Manual Focus Auto White Balance White BalanceManual White Balance Select Halogen when recording using halogen or tungsten Auto Exposure Exposure ControlManual Exposure Conditions Requiring Manual Exposure Fade In or Out To Turn Off the Fade FeatureTo Fade In or Out AE Dial Mode Name Uses IndicatorTo Use the AE Dial Front Light and Back LightTo Use the Frontlight or Travel Tips Titles Recording Record a Preset Title or Title You CreateTo Stop Recording Your Title Create Your Own TitleTo Set the Self Timer Self-Timer RecordingPress the Menu dial in to display the INT. Time menu Animation Recording To Record Using AnimationExit Time-Lapse Recording To Record Using Time LapseOFF 1/4 S 1/2 S To Turn the Tally Light On or Off Tally Light Turn On or OffTo Turn the Demo Mode On Demo ModeTo Turn the Demo Mode Off To Select a Jlip ID no Jlip Joint Level Interface Protocol Identification NumberTo Attach the Shoulder Strap Attach the Shoulder StrapTo Use the Light Model CC6271 Only Built-In Color Enhancement LightTo Replace the Bulb Assembly Replace the Bulb AssemblyUse the Viewfinder for Playback PlaybackTo Play Back a Tape Tracking Features on the following pagesPosition the Tape Playback FeaturesVisual Search Stop-Action PauseTime Counter To Use the Memory-Stop FeatureUse the Cassette Adapter Install Cassette Adapter’s BatteryInsert Cassette into Cassette Adapter Remove Cassette from Cassette Adapter Playback on TV or VCR with Audio/Video Inputs InstallationViewing What the Camcorder is Seeing or Recording Playback Operation and How to Copy Tapes on the VCRAUDIO, RF DC Playback on a TV Without Audio/Video InputsSeeing What the Camcorder Is Recording Playback OperationNormal TV Viewing To order accessories, contact your local Dealer Optional AccessoriesAC201A Soft Carrying Case DCC08 Car Cord Adapter FB1260 and FB120 Rechargeable Batteries CPS91 AC Battery Charger Using the Optional AC088 TripodCoaxial RF Cables VH82 6-ft VH90 12-ft 1CVA147C RF Output Adapter VH54 Cable TransformerVH83 Audio/Video Cable AH25 Y-AdapterDCC08 Accessory Order FormDetach Here United States and Canada Orders To order accessories, contact your local DealerTrouble Checks Trouble Checks and AdjustmentsSee See pages Trouble Checks Clean the Camcorder Care and MaintenanceClean the Camcorder’s Lens Clean the Camcorder’s ViewfinderThings to Avoid Proper Care and StorageInformation to User SpecificationsReturning equipment to Thomson for repair or exchange Customer Assistance and ServiceFor how long after your purchase Limited WarrantyIf you purchased your camcorder outside the United States Index Auto Release Index Index Tocom Meridian Street Indianapolis,