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| Troubleshooting | ||
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Problem |
| Possible Causes |
| Likely Solutions | |
Camera |
| 1. Loose or incorrect |
| 1. Check that all wire connections are secure and in the | |
does not |
| connections. |
| correct location. | |
record |
| 2. Camera settings need |
| 2. Through Main Menu check that: | |
or is not |
| adjusting. |
| a. Camera Setup - Channel is ON. | |
displayed. |
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| b. Record Setup - Channel is ON. | ||
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| c. Record Framerate - Adjust frames per second. | |
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| d. Record Schedule - Set to Normal or Sensor for record | |
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| time desired. | |
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| e. Sensor Setup - Set Record time once sensor is acti- | |
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| vated. | |
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| f. Motion Detector Setup - If desired, set to ON and set | |
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| sensitivity level | |
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| tected). | |
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| g. Misc. Setup - Check that time is set to current time. | |
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| h. Misc. Setup - Check whether channel is hidden from | |
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| view (will still record, but will not display live image, only | |
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| shows up on playback). | |
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| i. Misc. Setup - Adjust Image Parameters for clearest im- | |
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| age. | |
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Cannot |
| 1. Loose or incorrect |
| 1. Check that the connections are secure and plugged into the | |
access |
| connections. |
| correct location in the correct order. | |
connected |
| 2. Incorrect address |
| 2. Through the Main Menu under Network Setup, | |
modem. |
| information. |
| - Check that IP Allocation is set to DHCP.* | |
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| - Note the IP Address. | |
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| - Enter the IP Address in the address bar in Internet | |
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| Explorer and press enter. You will access the HD. | |
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| *Note: if your modem does not support DHCP, you will need | |
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| to get the address information from your internet provider. | |
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Error codes |
| Incompatibility with web |
| Check if web browser is compatible with software. This will | |
when trying |
| browser. |
| require online research to determine your web browser’s | |
to install |
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| compatibility and operations necessary for installation. You | |
DxClient |
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| may need to consult a qualified software technician if needed. | |
software |
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| Follow all safety precautions whenever diagnosing or servicing the | ||||
| tool. Disconnect power supply before service. | ||||
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REV 10h
SKU 67139 | For technical questions, please call | Page 36 |