Additional Troubleshooting | SVAT Electronics CLEARVU4 guide

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now you can see

5.Enter the username, password, and full domain name you configured at www. dyndns.com.

Example: UserName: myname Password: mypassword

DomainName: myname.dvrdns.org

6.Click the OK button located in this section to save your configuration. Reboot the DVR by powering it off and then on again to confirm the changes. You must reboot the DVR any time a change is made in the configuration menu.

7.You should now be able to access your DVR simply by typing in your domain name (i.e. myname.dvrdns.org)

Note:

If your router is set to automatically assign an IP address to your DVR (Dynamic/DHCP), your DVR’s internal IP address may change if your DVR or router is rebooted. To resolve this problem, you need to configure your router to forward to this new address (simply replace the old private IP address with the new one). To avoid this problem all together, you can set your router to Static LAN IP, which will assign the same IP address to the DVR every time, even when the DVR or router is rebooted.

7.8 Additional Troubleshooting

I press play and nothing happens

You need to press STOP on the DVR first. This DVR can either record or view video footage. It will not do both at the same time. Please make sure that you press STOP before proceeding.

My browser keeps freezing

First make sure you have an up to date browser and that the proper ActiveX options are selected. If they are, you may need to re-install your browser.

I can’t remember my DVR’s password

Call technical support to obtain the DVR’s master password

I can’t see at night with my IR night vision camera

These cameras are spec’d at 10-15ft in the dark. If you placed these cameras outdoors in the open, the night vision will be reduced as there is nothing to reflect the IR emitted from the camera. To help increase the viewing capabilities add additional lighting to the area.

The color is off on the camera

These cameras have been designed with a high resolution lens which allows you to see crisp clean images. The best lighting for this system is by using incandescent lighting. Other lighting effects will alter the color. You can adjust the color of the cameras in your menu settings. (see 7.2.2)

CLEARVU4