Lexmark 5770 manual Bidirectional communications problems

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Troubleshooting

Bidirectional communications problems

These events indicate bidirectional communications problems:

•A message displays on your computer screen indicating your printer cannot establish bidirectional communications with your computer.

•Print cartridge ink level indicators on the Status or Cartridges Tabs of the printer's Control Program are grayed out.

•Job progress information and printer paper feeding error messages (such as Paper Out) do not display on your computer screen.

Before proceeding, verify:

•The printer is able to send and receive data:

aUnplug the printer power cord from the electrical outlet.

bMake sure the parallel cable is securely attached to both the computer and the printer.

cPlug the printer power cord into a properly grounded electrical outlet.

•If you have a switch box or other device connected to the computer's parallel port, make sure it supports bidirectional communication. You may need to disconnect your printer from the switch box or other device and connect the printer directly to your computer.

44 Troubleshooting

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Contents Lexmark Photo Jetprinter User Guide United States Government Restricted Rights Contents Printing from DOS Appendix a Notices Appendix B Statement of Limited Warranty Vi Contents Introducing your printer Chapter OnePrinter features and specifications This illustration shows the parts of the printerIntroducing your printer System requirements Printer dimensionsTemperature and humidity Using the printers light and button Paper Status lightPaper Feed button Using the printer software Chapter TwoOpening the Control Program Opening the Printer DriverChapter Three Loading paper and other mediaRecommended paper types Photo paper types and sizes Coated paper types and sizes Plain paperEnvelope types and sizes Transparency types and sizesLabel types and sizes Iron-on transfer types and sizes Loading the automatic feederGreeting card types and sizes Paper, transparencies, glossy film, and labelsLoading paper and other media Loading envelopes or other print media Paper guide Release Tab Loading the manual feeder Loading paper or other print mediaLoading paper and other media Loading paper and other media Chapter Four Caring for your print cartridgesPreserving print cartridges Installing or replacing print cartridges Removing a print cartridgeCartridge type Cartridge carrier slot Installing or changing a print cartridge Caring for your print cartridges If you Click Installed Disposing of used cartridgesAligning the print cartridges Caring for your print cartridges Cleaning the print nozzles Click the Clean Print Nozzles buttonCaring for your print cartridges Nozzles Contacts Cleaning print cartridge carrier contacts Caring for your print cartridges Caring for your print cartridges Chapter Five Changing print settings for DOS applicationsPrinting from Printing from DOS applications DOS applications in WindowsPrinting from DOS Printing from a DOS application to another printer Printing from non-Windows DOS applications Printing from DOS Enabling DOS printing to other printers Enabling DOS printing to your printerPrinting from DOS Troubleshooting Chapter SixBidirectional communications problems Solving bidirectional communications problems Replacing the parallel cableDisabling bidirectional communications Printhead failure Did the message reappear? Deleting photo files Replacing the print cartridgeError messages on your computer Error messages on the printer operator panel General printing problems Not print Interface problemsDOS print job does Intermittent printingMessage appears on Blinking and an errorPaper Status light is Your screenThere is no action Printer is pluggedBut nothing prints From the printerCharacters appear Printer seems to bePrinting but no Test page does notPaper skews or Paper feed problemsPaper fails to feed BucklesGlossy film, or photo Paper sticks togetherTransparencies Papers stick togetherPoor print quality Improperly formed ProblemsGeneral print quality Or misalignedSmudged Edge of envelopePrint is too dark or Photo is too dark orPrinted pages have Print smears onContain white streaks Alternating bands Light and dark print Solid black areas onPrinter software problems Removing the exit tray Parallel cable Ordering SuppliesPrint cartridges Chapter SevenPhoto paper Coated paperGlossy film TransparenciesGreeting cards with envelopes LabelsIron-on transfers for T-shirts Ordering Supplies Energy Star Appendix aElectronic Emission Safety information Consignes de sécurité Pautas de Seguridad Sikkerhetsinformasjon Informações de Segurança Page Statement of Limited Warranty Appendix BExtent of Warranty Limitation of Liability Statement of Limited Warranty Glossary Air BrushIcon Index Index Index Index Reader’s Business Reply Mail