Avaya 1.2 manual Getting Started with Explorer, Product Overview

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CentreVu

Explorer

Getting Started with Explorer

Product Overview

2

CentreVu® Explorer transforms valuable DEFINITY® call center information into powerful knowledge. This knowledge is crucial to the management of your call center.

By applying information collected from the Lucent Technologies CentreVu Call Management System (CMS), CentreVu Explorer provides a graphical user interface enabling desktop queries, reports and cradle-to-grave analysis of a call center’s performance. CentreVu Explorer provides a powerful mechanism to store and retrieve valuable call center data over any period of time. Additionally, call centers have access to this detailed information well into the future.

The CentreVu Explorer provides details into call center activities for the use of management, including the following:

Cradle-to-grave per call reporting

Agent activities such as talk time and call work codes

Vector directory number (VDN) and split/skill information

lCall transfers from split/skill, voice response units and switches

Special call treatment such as Service Observing and Malicious Call Trace

Product Overview 2-1

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Contents CentreVu Explorer Disclaimer Copyright 1998 Lucent Technologies All Rights Reserved Document Support Telephone Number CentreVu Explorer How are we doing?First Here Fold Tear Not Do Table of Contents Table of Contents System Overview Software InstallationCentreVu CMS Network DiagramExternal Call History Interface Echi Overview ECS/Switch RequirementsCentreVu CMS Requirements Processor Customer ResponsibilitiesCentreVu Explorer Server Requirements Recommendations Hard Disk Drives Remote AccessMemory Co-residency Issues System Software ConfigurationDisk Storage Requirements Optional Recommendations Network Connectivity Windows† 95 or Windows NT workstation Client Requirements and RecommendationsChecklist Installation Information ChartCentreVu Explorer Server Hardware Checklist CentreVu Explorer Installation PreparationCD-ROM Setting Up the CentreVu Explorer Server Setting Up CentreVu CMS Setting Up CentreVu Explorer ClientProvisioning and Activation of Echi CentreVu Explorer Server Software Installation Sequence Microsoft SQL Server Microsoft SQL Server 6.5 Service PackMicrosoft Windows NT 4.0 Service Pack CentreVu Explorer Microsoft Internet Information ServerLoading CentreVu Explorer Software Installing on CentreVu Explorer ServerEstablishing Network Connection Installing on Desktop ClientLaunching CentreVu Explorer Verifying the Installation Software Installation Software Installation CentreVu Explorer Database Backup Product Overview Getting Started with ExplorerGetting Startedlwith Explorer Explorer Login Window Main Menu Window Elements Displaying Results Browser Font Control Scroll Bars Window Viewing and SizingGetting Started with Explorer Quick Start to CentreVu Explorer Build Query Buttons Click Find Results Getting Started with Explorer Cradle-to-Grave window appears as shown below Page Introduction TroubleshootingInstallation Error Messages NT Event Log Error Messages TypesCentreVu Explorer User Guide Issue 2 SQL Server Error MessagesError Messages Corrective Action Data Import Service MessagesDB-Library Error Messages Obdc Error MessagesData Import Log-in Error MessagesService Affecting Automated Procedures Database Maintenance Procedures NT Server Connection Assistance Appendix aSoftware HardwareCentreVu Explorer Server Identification CentreVu Explorer Protocol Assignment NT Server Connection Assistance A-5 Appendix a NT Server Connection Assistance A-7 Appendix a NT Server Connection Assistance

1.2 specifications

Avaya 1.2 is a comprehensive communication platform designed to elevate the user experience and enhance business productivity. As part of Avaya's broader suite of communication solutions, this update brings several key features and technological enhancements that cater to the evolving needs of modern enterprises.

One of the main features of Avaya 1.2 is its cloud-native architecture, which ensures seamless scalability and flexibility. Businesses can easily expand their communication capabilities without the need for extensive on-premises infrastructure. This cloud deployment not only reduces costs but also simplifies the management of communication systems by allowing updates and maintenance to be handled remotely.

Another significant advancement is the enhanced integration capabilities with various third-party applications. Avaya 1.2 supports popular collaboration tools, enabling organizations to unify their communication channels. This integration fosters a smoother workflow, allowing employees to seamlessly switch between voice, video, and messaging platforms.

The platform also emphasizes advanced analytics and reporting features. With built-in analytics tools, businesses can monitor communication patterns, measure performance metrics, and gain valuable insights into customer interactions. This data-driven approach helps organizations make informed decisions, optimize their operations, and improve customer satisfaction.

Security remains a top priority in Avaya 1.2. The platform incorporates robust security mechanisms, including end-to-end encryption, multi-factor authentication, and regular security updates. These features ensure that communication remains secure and protected against potential threats.

Moreover, Avaya 1.2 enhances user experience with its intuitive interface. The user-friendly design simplifies navigation and allows users to access essential features quickly. This accessibility is particularly beneficial for remote workers and teams spread across different locations.

Key characteristics of Avaya 1.2 include its support for a variety of devices, whether users opt for desktop phones, mobile applications, or web-based interfaces. This multi-device compatibility ensures that employees can stay connected and productive, regardless of their working environment.

In summary, Avaya 1.2 stands out with its cloud-native architecture, extensive integration capabilities, advanced analytics, robust security features, and exceptional user experience. These attributes make it an ideal communication solution for businesses looking to enhance collaboration and drive efficiency in today's fast-paced digital landscape. By adopting Avaya 1.2, organizations can position themselves for future growth while empowering their teams to communicate effectively.