Panasonic AK-HCU200PS, AK-HCU200ES operating instructions Troubleshooting

Troubleshooting

Symptom	Cause and Measure	Reference Page
Cannot turn the power on.	zzIs the power cable connected to the outlet properly?	P. 11
	zzDid you use a LAN cable of category 5 or higher for connecting to the LAN	P. 14
	connector?
	zzIs the [LINK] LED of the LAN connector lit?
	 If it is not lit, the unit is not connected to the LAN properly or the network of
	the connection destination is not operating properly.
	Check the LAN cable for a bad electrical contact and make sure the
	connections are correct.	P. 14
	[LINK] LED
	zzIs the power on?	P. 13
	 If the POWER lamp of this unit is off, the power of this unit is not turned on.
	zzIs a valid IP address set on the unit?	<Operations and
		Settings>
		P. 23
Cannot access the Web
	zzIs the wrong IP address being accessed?	<Operations and
settings screen.
	 Display the NETWORK screen from the MAINTENANCE menu, and then	Settings>
	check the IP address.	P. 23
	zzIs the wrong number set for the port number?
	 For the HTTP port number, use a port number other than the following port	<Operations and
	numbers that are used by the unit.
		Settings>
	20/21 (FTP), 25 (SMTP), 42/53 (DNS), 69 (tFTP), 23 (telnet), 110/995 (POP3),
		P. 23
	123 (NTP), 67/68 (BOOTP/DHCP), 10669/10670 (BOOTP), and 161/162
	(SNMP)
	zzIs the set IP address the same as that of another device?
	Is the set address and network subnet for the installation location
	inconsistent?
	 [When the unit and computer are connected within the same subnet]	———
	Are the IP addresses of the unit and computer set to a common subnet? Is
	the Web browser set to “Use a proxy server”?
	When accessing the unit in the same subnet, we recommend you set the
	address of the unit to “Don’t use proxy”.
	[When the unit and computer are connected to different subnets]	<Operations and
		Settings>
	Is the wrong value set for the default gateway on the unit?
		P. 23
	zzPress the [F5] key on the computer keyboard to request the setting values	———
	to be obtained.
	zzDelete the temporary Internet files as described below.
	(1)Select [Tools] → [Internet Options] in Internet Explorer.	———
	(2)Click the [Delete] button under [Browsing history].
The setting values of the	zzIf [Check for newer versions of stored pages] is not set to [Every time I
Web settings screen are not	visit the webpage] in the temporary Internet file settings, the Web settings
updated properly or are not	screen may not be displayed properly.
displayed.	Perform the procedure below.	———
	(1)Select [Tools] → [Internet Options] in Internet Explorer.
	(2)Click the [Settings] button under [Browsing history], and then select
	[Every time I visit the webpage] under [Check for newer versions of
	stored pages].
	zzA port of the unit may be being filtered by, for example, the firewall function
	of the antivirus software.	———
	Change the HTTP port number of the unit to a port number that is not filtered.

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