Axis Communications Q1932E user manual Support Overview, System Overview, Logs & Reports

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AXIS Q1932–E PT Mount Thermal Network Camera

System Options

Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

Note

A restart clears all entries in the Server Report.

Click Restore to reset most settings to the factory default values. The following settings are not affected:

•the boot protocol (DHCP or static)

•the static IP address

•the default router

•the subnet mask

•the system time

•the IEEE 802.1X settings

•uploaded applications are kept but must be restarted

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 47.

For information about firmware upgrade, see Upgrade the Firmware on page 49.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting on page 49.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View. The server report .zip file should always be included when contacting support.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

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Contents Axis Q1932-E PT Mount Thermal Network Camera Liability About this documentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q1932-E PT Mount Thermal Network CameraConnectors Performance Considerations Network Connector Connectors and ButtonsHardware Overview RS485/RS422 Connector LED IndicatorsPower Connector SD Card SlotAccess from the Internet Access the ProductAccess from a Browser Set the Root PasswordControls on the Live View Go to Setup EventsLive View Click Use HttpsAxis Media Control viewer toolbar PTZ ControlsMedia Streams How to Stream H.264Axis Media Control AMC Alternative Methods of Accessing the Video Stream Axis Q1932-E PT Mount Thermal Network Camera Set Up the Product Basic SetupPixel Counter VideoVideo Stream ImageStream Profiles 264Overlay Camera SettingsExposure Settings Image AppearanceUse Overlay Text in an Action Rule Overlay ImageGo to Video Overlay Image Privacy Mask Under Overlay Settings, select Include textGo to Events Action Rules Viewer Settings Configure the Live ViewDefault Viewer for Browsers Browser Viewer DescriptionUser Defined Links PTZ Pan Tilt Zoom Preset PositionsGuard Tour Advanced Install PTZ DriverDevice Settings Control QueueAxis Q1932-E PT Mount Thermal Network Camera Shock Detection Set Up Motion Detection WindowsDetectors Motion DetectionParameter Object Size History Sensitivity High level 100% Default valuesLow level 0% Applications Install ApplicationGo to Setup Applications Application LicensesConfigure Axis Cross Line Detection Install Axis ApplicationAxis Cross Line Detection Configure Axis Video Motion Detection Axis Video Motion DetectionAxis Q1932-E PT Mount Thermal Network Camera Add Recipients Setting Up an Action RuleEvents Go to Events Action Rules and click AddCreate Schedules Set Up RecurrencesSet Up Email Recipients Go to Events Schedules and click AddAxis Q1932-E PT Mount Thermal Network Camera Continuous Recording RecordingsRecording List Go to Recordings ListLanguages Users System OptionsSecurity IP Address FilterCertificates IeeeGo to System Options Security Ieee Date & Time Basic TCP/IP SettingsGo to Setup System Options Security Certificates NetworkAssign IP Address Using ARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration ARP/PingDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Video Hosting System AvhsLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMUPnPTM BonjourMount and Unmount SD Card StorageSD Card Format SD CardNetwork Share MaintenancePorts & Devices COM PortSystem Overview SupportSupport Overview Logs & ReportsScripting Reset to Factory Default SettingsPlain Config File UploadAxis Q1932-E PT Mount Thermal Network Camera Emergency Recovery Procedure TroubleshootingUpgrade the Firmware Check the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externallyVideo Camera Settings Problems with streaming H.264Video and image problems, general Storage and disk management problemsVideo cannot be recorded Technical Specifications Maintenance General Casing Function/group Specifications Network SecurityInstallation PowerConnectors Performance Considerations RS485/422 ConnectorFunction Pin M3.3

Q1932E specifications

Axis Communications, a leading provider of network video solutions, offers a range of advanced surveillance cameras designed to meet the needs of various security applications. Among their innovative products is the Axis Q1932E, a robust thermal network camera that excels in challenging environments where visibility is compromised.

The Q1932E is particularly valued for its ability to detect and monitor objects and people in complete darkness, smoke, fog, or adverse weather conditions. This capability stems from its thermal imaging technology, which detects heat emitted by objects rather than relying on visible light. As a result, users can achieve reliable surveillance across different lighting conditions, making it ideal for critical applications like perimeter security, transportation, and infrastructure monitoring.

One of the main features of the Axis Q1932E is its resolution. The camera offers a thermal resolution of 384x288 pixels, allowing for detailed thermal imaging. This resolution is crucial for identifying potential threats even from a distance. The built-in digital Pan-Tilt-Zoom (dPTZ) capability allows users to zoom in on specific areas of interest, enhancing monitoring efficiency without losing sight of the broader scene.

Durability is another key characteristic of the Q1932E. It is designed with a weatherproof casing, complying with the IP66 standard, ensuring it can withstand harsh weather conditions such as rain, wind, and fluctuating temperatures. This rugged design makes it suitable for outdoor installations in various environments.

The camera also features Axis' advanced video analytics capabilities, enabling motion detection and edge analytics. These functionalities allow users to receive real-time alerts and notifications when unusual activity is detected, enhancing response times to potential security threats. The integration of Axis’ Zipstream technology further optimizes bandwidth and storage usage, reducing costs while maintaining high-quality video streams.

Installation is made convenient with Power over Ethernet (PoE) support, which allows both data and power to be delivered through a single cable, simplifying the setup process. Additionally, the camera supports various mounting options, providing flexibility to adapt to different surveillance needs.

In summary, the Axis Q1932E thermal network camera is a powerful tool for security professionals seeking to enhance their surveillance capabilities. With its superior thermal imaging, durability, advanced analytics, and ease of installation, it is an excellent choice for ensuring safety and security in any environment, regardless of the lighting conditions.
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