Axis Communications Q1932E user manual Video cannot be recorded

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AXIS Q1932–E PT Mount Thermal Network Camera

Troubleshooting

Video cannot be recorded

SD card cannot be mounted

Check that the SD card is not write protected (that is, read only).

Reformat the SD card and then click Mount.

NOTICE

Formatting the card will remove all content, including all recordings, from the SD card.

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Contents Axis Q1932-E PT Mount Thermal Network Camera About this document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q1932-E PT Mount Thermal Network CameraConnectors Performance Considerations Network Connector Connectors and ButtonsHardware Overview LED Indicators Power ConnectorRS485/RS422 Connector SD Card SlotAccess the Product Access from a BrowserAccess from the Internet Set the Root PasswordGo to Setup Events Live ViewControls on the Live View Click Use HttpsAxis Media Control viewer toolbar PTZ ControlsMedia Streams How to Stream H.264Axis Media Control AMC Alternative Methods of Accessing the Video Stream Axis Q1932-E PT Mount Thermal Network Camera Set Up the Product Basic SetupVideo Video StreamPixel Counter ImageStream Profiles 264Camera Settings Exposure SettingsOverlay Image AppearanceUse Overlay Text in an Action Rule Overlay ImageGo to Video Overlay Image Privacy Mask Under Overlay Settings, select Include textGo to Events Action Rules Configure the Live View Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionUser Defined Links PTZ Pan Tilt Zoom Preset PositionsGuard Tour Install PTZ Driver Device SettingsAdvanced Control QueueAxis Q1932-E PT Mount Thermal Network Camera Set Up Motion Detection Windows DetectorsShock Detection Motion DetectionParameter Object Size History Sensitivity High level 100% Default valuesLow level 0% Install Application Go to Setup ApplicationsApplications Application LicensesConfigure Axis Cross Line Detection Install Axis ApplicationAxis Cross Line Detection Configure Axis Video Motion Detection Axis Video Motion DetectionAxis Q1932-E PT Mount Thermal Network Camera Setting Up an Action Rule EventsAdd Recipients Go to Events Action Rules and click AddSet Up Recurrences Set Up Email RecipientsCreate Schedules Go to Events Schedules and click AddAxis Q1932-E PT Mount Thermal Network Camera Recordings Recording ListContinuous Recording Go to Recordings ListLanguages System Options SecurityUsers IP Address FilterCertificates IeeeGo to System Options Security Ieee Basic TCP/IP Settings Go to Setup System Options Security CertificatesDate & Time NetworkIPv4 Address Configuration IPv6 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceDNS Configuration Axis Video Hosting System AvhsNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailUPnPTM can be disabled under System Options Network UPnPTM UPnPTMRTP/H.264 BonjourStorage SD CardMount and Unmount SD Card Format SD CardMaintenance Ports & DevicesNetwork Share COM PortSupport Support OverviewSystem Overview Logs & ReportsReset to Factory Default Settings Plain ConfigScripting File UploadAxis Q1932-E PT Mount Thermal Network Camera Troubleshooting Upgrade the Firmware Emergency Recovery Procedure Check the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externallyProblems with streaming H.264 Video and image problems, generalVideo Camera Settings Storage and disk management problemsVideo cannot be recorded Technical Specifications Function/group Specifications Network Security InstallationMaintenance General Casing PowerConnectors Performance Considerations RS485/422 ConnectorFunction Pin M3.3